At a Glance
- Tasks: Support the management team in running a high-quality care home and enhance customer experience.
- Company: Join Barchester Healthcare, a top-rated employer dedicated to staff respect and value.
- Benefits: Earn bonuses, enjoy discounts, and access free counselling and legal services.
- Other info: Flexible working hours with opportunities for progression in a supportive environment.
- Why this job: Make a real difference in residents' lives while developing your administrative career.
- Qualifications: Experience in customer service and HR administration, with strong IT skills.
The predicted salary is between 24000 - 30000 € per year.
This position includes working every other Saturday with a weekday off. Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
- Promote a warm and welcoming environment for residents, staff and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
- Experience in a customer facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritise
- Proficient user of Microsoft - specifically Word, Excel and Outlook
REWARDS AND BENEFITS
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Care and Quality Administrator in Hampshire employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer, offering a supportive and empowering work environment where your contributions are valued. With a commitment to employee growth, you will have access to numerous development opportunities, alongside competitive rewards such as the Excellence bonus and generous referral schemes. Join us in creating a warm and welcoming atmosphere for residents and staff alike, while enjoying the benefits of working for a company recognised as one of the best in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Care and Quality Administrator in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Barchester. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and customer care. We recommend using the STAR method to structure your answers – it’ll help you shine!
✨Tip Number 3
Show off your IT skills! Be ready to discuss how you've used Microsoft Word, Excel, and Outlook in previous roles. We want to see that you're comfortable with tech and can manage tasks efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Care and Quality Administrator in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Care and Quality Administrator role. Highlight your experience in customer-facing roles and HR administration, as these are key for us. Use specific examples that showcase your skills in organisation and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about working with Barchester Healthcare and how you can contribute to creating a warm environment. Don’t forget to mention your proficiency in Microsoft Office, especially Word and Excel.
Show Your Enthusiasm:We love candidates who show genuine enthusiasm! In your application, express your excitement about the role and the impact you hope to make. Remember, we’re looking for someone who promotes a positive image and can engage with residents and families.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Barchester Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care and Quality Administrator. Familiarise yourself with the key tasks like managing customer experience, HR, and payroll. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents and families, be prepared to discuss your experience in customer-facing roles. Share specific examples of how you've handled enquiries or resolved issues in the past, highlighting your ability to create a warm and welcoming environment.
✨Demonstrate Your IT Proficiency
As a proficient user of Microsoft Word, Excel, and Outlook is essential, be ready to talk about your experience with these tools. You might even want to mention any specific projects where you used these applications to improve efficiency or organisation in your previous roles.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. This could be about their approach to community engagement or how they support staff development. It shows that you're engaged and serious about contributing to the team.
