At a Glance
- Tasks: Drive sales and occupancy by engaging with potential residents and the local community.
- Company: Join Barchester, a leading care provider known for exceptional quality.
- Benefits: Competitive salary, commission, retail discounts, and wellbeing support.
- Other info: Supportive environment with great progression opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Sales experience preferred; strong communication and data analysis skills required.
The predicted salary is between 30000 - 40000 € per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home.
You will deliver a full range of sales and marketing approaches to drive sales including:
- Handling enquiries
- Developing the digital profile of the home
- Networking with the local community
Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
Key responsibilities include:
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Actively generating leads and identifying local marketing opportunities
- Maintaining a contacts database
Requirements:
- Proven sales and marketing experience preferably in healthcare but not essential
- Ability to analyse data on Salesforce or similar CRM application
- Interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/Powerpoint)
- Full UK driving licence
If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager (CRM) in Guildford employer: Barchester Healthcare
Barchester is an exceptional employer, offering a supportive work environment where you can thrive as a Customer Relationship Manager. With a focus on employee growth and development, you will have access to a range of wellbeing support and career progression opportunities, all while working in a prestigious care home that prioritises quality care for its residents. Join a dynamic team that values your contributions and provides unique networking opportunities within the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager (CRM) in Guildford
✨Tip Number 1
Get to know the company inside out! Research Barchester's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you can meet potential colleagues or clients. Building relationships can lead to valuable insights and opportunities that might not be advertised.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the role of Customer Relationship Manager. Highlight your sales skills and any relevant achievements to make a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking events, send a quick thank-you note. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to reiterate your interest in the position!
We think you need these skills to ace Customer Relationship Manager (CRM) in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Relationship Manager role. Highlight your sales experience and any relevant skills that match what we're looking for, like your ability to analyse data or your experience in healthcare.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention any specific achievements in sales or marketing that demonstrate your capabilities.
Showcase Your Interpersonal Skills:As a CRM, you'll be interacting with potential residents and their families. Make sure to highlight your interpersonal skills in your application. Share examples of how you've successfully built relationships in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Stuff
Before the interview, make sure you understand Barchester's values and what they stand for. Familiarise yourself with their care home services and recent achievements. This will help you demonstrate your genuine interest in the company and how you can contribute to their mission.
✨Showcase Your Sales Skills
Prepare specific examples of your past sales successes, especially if they relate to healthcare or customer relationship management. Be ready to discuss how you've increased occupancy or improved sales performance in previous roles. Use metrics to back up your claims!
✨Engage with the Community
Since networking is key for this role, think about how you can connect with the local community. Bring ideas on how to raise the profile of the care home and generate enquiries. Showing initiative here will impress the interviewers and highlight your proactive approach.
✨Be Data Savvy
Brush up on your data analysis skills, particularly with Salesforce or similar CRM applications. Be prepared to discuss how you’ve used data to drive sales decisions in the past. This will show that you can leverage technology to enhance marketing strategies effectively.
