At a Glance
- Tasks: Drive sales and occupancy through innovative marketing and community networking.
- Company: Join Barchester, a leading care provider with a focus on exceptional quality.
- Benefits: Competitive salary, commission, retail discounts, and wellbeing support.
- Other info: Supportive environment with clear progression opportunities.
- Why this job: Make a real difference in residents' lives while growing your career.
- Qualifications: Sales experience preferred; data analysis and Microsoft Office skills required.
The predicted salary is between 30000 - 40000 € per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home.
You will deliver a full range of sales and marketing approaches to drive sales including:
- Handling enquiries
- Developing the digital profile of the home
- Networking with the local community
Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
Key responsibilities include:
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Requirements:
- Have proven sales and marketing experience preferably in healthcare but not essential
- Have the ability to analyse data on Salesforce or similar CRM application
- Have interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/Powerpoint)
- Full UK driving licence
If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Management Manager in Guildford employer: Barchester Healthcare
Barchester is an exceptional employer, offering a supportive work environment where you can thrive as a Customer Relationship Management Manager. With a focus on employee growth and development, you will have access to a range of wellbeing support and career progression opportunities, all while working in a prestigious care home that prioritises quality care for its residents. Join a dynamic team that values your contributions and provides unique networking opportunities within the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Manager in Guildford
✨Tip Number 1
Get to know the company inside out! Research Barchester's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or join online groups related to care homes and customer relationship management. Building connections can lead to valuable insights and potential job leads.
✨Tip Number 3
Practice your pitch! Be ready to talk about your sales experience and how it relates to increasing occupancy. A confident and clear presentation of your skills can make a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you note. It shows your enthusiasm and keeps you on their radar for future opportunities.
We think you need these skills to ace Customer Relationship Management Manager in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Relationship Manager role. Highlight any sales or marketing experience, especially in healthcare, and don’t forget to mention your ability to analyse data using CRM tools like Salesforce.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working in care and how your background makes you the perfect fit for our team. Be sure to mention specific examples of how you've driven sales or improved occupancy in previous roles.
Show Off Your Interpersonal Skills:As a Customer Relationship Manager, you'll be talking to potential residents and their families. Make sure to convey your interpersonal skills in your application. Share experiences where you’ve successfully built relationships or handled enquiries with a friendly and professional approach.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Stuff
Before the interview, make sure you understand Barchester's values and their approach to care. Familiarise yourself with their services and recent achievements. This will help you demonstrate your genuine interest in the company and how you can contribute to their mission.
✨Showcase Your Sales Skills
Prepare specific examples of your past sales successes, especially in customer relationship management. Think about how you’ve increased occupancy or improved conversion rates in previous roles. Be ready to discuss your strategies and the results you achieved.
✨Be Community-Focused
Since networking is key for this role, come prepared with ideas on how to engage with the local community. Think about potential partnerships or events that could raise the profile of the care home. Showing initiative here can really set you apart.
✨Data-Driven Mindset
Brush up on your data analysis skills, especially if you've used Salesforce or similar CRM tools. Be ready to discuss how you’ve used data to inform your sales strategies in the past. This will show that you can leverage insights to drive performance.
