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- Tasks: Manage and optimise telephony systems to enhance customer journeys and drive quality improvements.
- Company: Barchester Healthcare, a supportive team-focused organisation.
- Benefits: Career development opportunities and various employee rewards.
- Other info: Join a team that values your contributions and supports your growth.
- Why this job: Make a real impact on customer experiences while working in a dynamic environment.
- Qualifications: Detail-oriented with experience in telephony systems and data analysis.
The predicted salary is between 30000 - 40000 £ per year.
Barchester Healthcare is seeking a detail-driven Customer Service Executive in Gateshead to manage and optimise telephony systems. This role involves enhancing the customer journey, driving quality improvements, and analysing performance data.
You will be responsible for managing telephony platforms like Salesforce and Mediahawk, optimising IVR journeys, and using voice analytics to gain insights.
The role offers a supportive team environment with opportunities for career development and various employee rewards.
Remote Telephony & Contact Centre Optimization Lead in Gateshead employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Telephony & Contact Centre Optimization Lead in Gateshead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Barchester Healthcare on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of telephony systems and customer service optimisation. We should be ready to discuss how our experience aligns with their needs, especially around platforms like Salesforce and Mediahawk.
✨Tip Number 3
Showcase our analytical skills! Be prepared to share examples of how we've used data to drive improvements in previous roles. This will demonstrate our ability to enhance the customer journey effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight how we fit perfectly with Barchester's mission and values.
We think you need these skills to ace Remote Telephony & Contact Centre Optimization Lead in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with telephony systems and customer service. We want to see how you've optimised processes in the past, so don’t hold back on those details!
Showcase Your Skills: When writing your cover letter, focus on your analytical skills and any experience you have with platforms like Salesforce and Mediahawk. We love seeing how you can drive quality improvements and enhance customer journeys.
Be Specific: Use specific examples from your previous roles to demonstrate your achievements. Whether it’s improving IVR journeys or using voice analytics, we want to know how you made a difference!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Barchester Healthcare.
How to prepare for a job interview at Barchester Healthcare
✨Know Your Tech
Familiarise yourself with telephony systems like Salesforce and Mediahawk. Be ready to discuss how you've used these platforms in the past or how you would approach optimising IVR journeys.
✨Data-Driven Insights
Prepare to talk about your experience with performance data analysis. Think of specific examples where you've used voice analytics to improve customer service and be ready to share those insights.
✨Customer Journey Focus
Understand the importance of enhancing the customer journey. Be prepared to discuss strategies you've implemented in previous roles that have driven quality improvements and how you measure success.
✨Team Player Mindset
Since this role offers a supportive team environment, highlight your collaborative experiences. Share examples of how you've worked with others to achieve common goals and how you contribute to a positive team dynamic.