At a Glance
- Tasks: Boost the reputation of care homes and connect with residents needing support.
- Company: Barchester, a leading provider of quality care in a supportive environment.
- Benefits: Competitive salary, uncapped commission, mobile phone, laptop, and free training.
- Other info: Work from home with travel; join a warm and empowering team.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Sales and marketing experience, excellent communication skills, and a creative mindset.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. It'll be your responsibility to support teams across 3-4 homes in our Central Division to grow their occupancy with a focus on private occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.
Day-to-day, you could be strengthening the home's web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We'll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and you'll oversee these homes in putting together a programme of events and activities targeted at these groups.
You'll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquiries and community engagement. As a Customer Relationship Manager, you'll help connect us with residents who need quality care and support, making a real difference to their lives.
You'll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It's also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets ideally but not essentially with experience in the care and health industry.
As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team. We're looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you'll have excellent communication and interpersonal skills too.
This role requires you to work from home with regular travel, so it's essential that you have a willingness to travel and full driving licence.
As well as a competitive salary, we can offer you impressive benefits, including uncapped commission, a mobile phone, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation that's renowned for its warm and supportive environment. If you'd like to use your organisational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.
Remote Customer Relationship Manager - Central Division in Fife employer: Barchester Healthcare
Barchester is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where your contributions truly matter. As a Remote Customer Relationship Manager, you'll enjoy a competitive salary alongside uncapped commission, comprehensive training, and ample opportunities for career advancement within a large organisation known for its commitment to quality care. With a focus on community engagement and personal development, Barchester provides a fulfilling environment for those looking to make a meaningful impact in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Relationship Manager - Central Division in Fife
✨Tip Number 1
Network like a pro! Reach out to your connections in the care and health industry. Attend local events or online webinars to meet potential employers and showcase your skills. Remember, it's all about who you know!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer relationships shine through. Share stories that highlight your experience in sales and marketing, especially those that demonstrate your empathy and understanding of clients' needs.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Barchester, and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Utilise our website! Apply through StudySmarter to streamline your application process. We’ve got resources and tips to help you stand out, so make sure you take advantage of everything we offer!
We think you need these skills to ace Remote Customer Relationship Manager - Central Division in Fife
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in people's lives and how your experience aligns with our mission at Barchester.
Tailor Your CV:Make sure to customise your CV for this specific role. Highlight your sales and marketing achievements, especially those related to multi-site activities. We love seeing how you've made an impact in previous positions!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see how you fit into our team. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Barchester Healthcare
✨Know the Company Inside Out
Before your interview, make sure you research Barchester thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Sales and Marketing Skills
Prepare examples from your past experiences that highlight your success in sales and marketing. Be ready to discuss how you've managed enquiries and developed marketing strategies, especially in multi-site environments. This will demonstrate your capability to excel in the Customer Relationship Manager role.
✨Emphasise Empathy and Communication
Since this role involves connecting with residents and their families during challenging times, be prepared to discuss how you've used your communication skills to build relationships. Share specific instances where your empathy made a difference in customer interactions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the organisation.
