At a Glance
- Tasks: Support the management team in running a high-quality care home and enhance customer experience.
- Company: Join Barchester Healthcare, a top-rated employer in the UK healthcare sector.
- Benefits: Earn bonuses, enjoy discounts, and access free counselling and legal services.
- Other info: Great opportunities for career progression in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: Experience in customer service and HR administration is essential.
The predicted salary is between 30000 - 40000 £ per year.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.
You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES- Promote a warm and welcoming environment for residents, staff and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
- Experience in a customer facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritise
- Proficient user of Microsoft- specifically Word, Excel and Outlook
- CIPD qualification would be beneficial
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Care Home Administrator in England employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer, offering a supportive and empowering work environment for Care Home Administrators. With a strong focus on employee growth, generous rewards, and a commitment to maintaining a positive culture, Barchester ensures that every team member feels valued and has access to numerous development opportunities. Located in a community-oriented setting, you will play a vital role in enhancing the lives of residents while enjoying a range of benefits including financial bonuses, discounts, and access to professional support services.
StudySmarter Expert Advice🤫
We think this is how you could land Care Home Administrator in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Barchester Healthcare on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and customer care. We recommend role-playing with a friend to get comfortable talking about your experience and how it aligns with the Care Home Administrator role.
✨Tip Number 3
Show your enthusiasm! When you get the chance to meet the team or during interviews, let your passion for creating a positive environment shine through. It’s all about making that warm impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Care Home Administrator in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Care Home Administrator role. Highlight your customer-facing experience and any HR or recruitment involvement to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to creating a warm and welcoming environment at Barchester. Let your personality come through!
Show Off Your IT Skills:Since strong IT skills are a must, don’t forget to mention your proficiency in Microsoft Word, Excel, and Outlook. If you have any specific examples of how you've used these tools effectively, share them with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Barchester Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Home Administrator. Familiarise yourself with the key tasks like managing customer experience, HR, and payroll. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents and their families, be prepared to discuss your experience in customer-facing roles. Share specific examples of how you've created positive experiences for customers in the past, as this will highlight your suitability for the position.
✨Demonstrate Your Organisational Skills
As an Administrator, you'll need to juggle multiple tasks. Bring examples of how you've successfully managed your time and prioritised tasks in previous roles. You could even mention tools or methods you use to stay organised, which will show that you're proactive and efficient.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the care home’s culture, team dynamics, and opportunities for professional development. This not only shows your interest but also helps you assess if the environment is the right fit for you.
