At a Glance
- Tasks: Support the management team in running a high-quality care home and enhance customer experience.
- Company: Join Barchester Healthcare, a top-rated employer in the UK healthcare sector.
- Benefits: Earn bonuses, enjoy discounts, and access free counselling and legal services.
- Other info: Great opportunities for career progression in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: Experience in customer service and HR administration is essential.
The predicted salary is between 30000 - 40000 £ per year.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.
You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES- Promote a warm and welcoming environment for residents, staff and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
- Experience in a customer facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritise
- Proficient user of Microsoft- specifically Word, Excel and Outlook
- CIPD qualification would be beneficial
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Care Quality Administrator in Darlington employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer, renowned for its commitment to creating a supportive and empowering work environment. With a focus on employee growth and development, we offer numerous opportunities for career progression alongside a range of attractive benefits, including a rewarding excellence bonus and access to extensive retail discounts. Join us in fostering a warm and welcoming atmosphere for residents and staff alike, while being part of a team that values your contributions and prioritises your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Care Quality Administrator in Darlington
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Barchester. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and customer care. We recommend using the STAR method to structure your answers – it’ll help you shine!
✨Tip Number 3
Show your enthusiasm! When you get the chance to meet the team or visit the home, let your passion for providing quality care and support shine through. It makes a huge difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Barchester family.
We think you need these skills to ace Care Quality Administrator in Darlington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Care Quality Administrator role. Highlight your experience in customer-facing roles and HR administration, as these are key for us. Use specific examples that showcase your skills in organisation and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about working with Barchester Healthcare and how you can contribute to creating a warm and welcoming environment. Keep it friendly yet professional, just like we do!
Show Off Your IT Skills:Since strong IT skills are a must-have for this position, don’t forget to mention your proficiency in Microsoft Word, Excel, and Outlook. If you have any relevant certifications or experiences, make sure to include those too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Barchester Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Quality Administrator. Familiarise yourself with the key tasks like managing customer enquiries, supporting HR processes, and ensuring efficient operations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position involves a lot of interaction with residents and families, be prepared to discuss your experience in customer-facing roles. Share specific examples of how you've created positive experiences or resolved issues, as this will highlight your ability to promote a warm and welcoming environment.
✨Highlight Your Organisational Skills
The job requires excellent organisation and attention to detail. Bring up instances where you've successfully managed multiple tasks or projects simultaneously. You could mention how you prioritised workloads or maintained accurate records, which are crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, company culture, or opportunities for professional development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
