At a Glance
- Tasks: Drive sales and occupancy in a prestigious care home through marketing and community networking.
- Company: Join Barchester, an industry-leading care provider with exceptional quality ratings.
- Benefits: Attractive salary, competitive commission, retail discounts, and wellbeing support.
- Other info: Empowering environment with clear progression opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive team.
- Qualifications: Sales and marketing experience preferred; data analysis skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE
- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
RESPONSIBILITIES
- Managing enquiries to improve the conversion rates and achieve occupancy targets
- Excellent communication skills
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
NEED TO HAVE
- Proven sales and marketing experience preferably in healthcare but not essential
- Ability to analyse data on Salesforce or similar CRM application
- Self-motivated and target driven
- Interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/PowerPoint)
- Full UK driving licence
NEED TO DO
- Represent Barchester and our state-of-the-art home in a friendly and professional manner
- Responsible for all sales activity for the home
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Engage with residents and relatives to understand their experience and requirements
- Respond to sales enquiries
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager. Job in Worplesdon LilyLifestyle Jobs employer: Barchester Healthcare
Barchester is an exceptional employer, offering a competitive salary and commission structure alongside a supportive work culture that prioritises employee wellbeing and development. As a leader in the care sector, we provide our Customer Relationship Managers with unique opportunities to grow within a prestigious team, while making a meaningful impact in the lives of our residents and the local community in Worplesdon.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager. Job in Worplesdon LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research Barchester and their care homes, so you can speak confidently about their values and services during your interview. This shows you're genuinely interested and ready to represent them well.
✨Tip Number 2
Network like a pro! Attend local events or connect with people in the healthcare sector. Building relationships can lead to valuable insights and even job leads. Plus, it’s a great way to show your commitment to the community.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your sales experience can help increase occupancy at the care home. Tailor your examples to highlight your achievements and how they align with Barchester's goals.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Relationship Manager. Job in Worplesdon LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Relationship Manager role. Highlight your sales and marketing experience, especially if it relates to healthcare. We want to see how your skills can help us increase occupancy at our care home!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Don’t forget to mention any relevant achievements that demonstrate your ability to drive sales and engage with the community.
Show Off Your Communication Skills:As a Customer Relationship Manager, excellent communication is key. In your application, showcase your ability to connect with people, whether through your writing or by sharing examples of how you've successfully engaged with clients in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Stuff
Before the interview, make sure you understand Barchester's values and their approach to care. Familiarise yourself with their services and recent news. This will help you demonstrate your genuine interest in the company and how you can contribute to their mission.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences that highlight your sales and marketing successes. Think about how you've improved conversion rates or generated leads in previous roles. Be ready to discuss these in detail to show you’re the right fit for driving occupancy.
✨Engage with the Community
Since networking is key for this role, think of ways you’ve engaged with local communities in the past. Bring ideas on how you could raise the profile of the care home and generate enquiries. This shows initiative and a proactive mindset, which Barchester values.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about their current marketing strategies or how they measure success in occupancy rates. This not only demonstrates your enthusiasm but also helps you gauge if the role is right for you.
