At a Glance
- Tasks: Network with the community and drive sales for a prestigious care home.
- Company: Join Barchester, an industry-leading care provider focused on exceptional quality.
- Benefits: Competitive salary plus commission, retail discounts, and wellbeing support.
- Other info: Supportive team environment with great progression opportunities.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Sales experience preferred; self-motivated and confident with data analysis.
The predicted salary is between 30000 - 40000 € per year.
Competitive salary plus commission (12 month Maternity cover).
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.
Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
RESPONSIBILITIES:
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:
- Proven sales and marketing experience preferably in healthcare but not essential
- Ability to analyse data on Salesforce or similar CRM application
- Self-motivated and target driven
- Interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/PowerPoint)
- Full UK driving licence
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Actively generate leads and identify local marketing opportunities. Maintain a contacts database.
If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager (CRM) employer: Barchester Healthcare
Barchester is an exceptional employer, offering a competitive salary and commission structure alongside a supportive work culture that prioritises employee wellbeing and development. As a Customer Relationship Manager, you will thrive in a collaborative environment, working with a dedicated management team to enhance the care home’s profile within the community while enjoying access to various retail discounts and professional growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager (CRM)
✨Tip Number 1
Get to know the company inside out! Research Barchester's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you can meet people connected to Barchester. Building relationships can lead to valuable insights and potential referrals.
✨Tip Number 3
Practice your pitch! Be ready to talk about your sales experience and how it relates to increasing occupancy. Highlight your interpersonal skills and how you can connect with potential residents and their families.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it's a tour or a networking event, send a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Customer Relationship Manager (CRM)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Relationship Manager role. Highlight your sales and marketing experience, especially if it relates to healthcare. We want to see how your skills can help us increase occupancy at our care home!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant achievements that demonstrate your ability to drive sales and engage with the community.
Showcase Your Data Skills:Since we value data analysis, make sure to mention your experience with Salesforce or similar CRM applications. We love candidates who can use data to improve sales performance, so don’t hold back on sharing your successes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Stuff
Before the interview, make sure you research Barchester and their care home values. Understand their approach to customer relationships and how they maintain high occupancy rates. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Sales Skills
Prepare specific examples of your past sales successes, especially if you have experience in healthcare. Be ready to discuss how you've used data analysis tools like Salesforce to drive results. This will demonstrate your ability to meet targets and improve performance.
✨Practice Your Pitch
Since you'll be talking to potential residents, practice how you would introduce the care home and its benefits. Make it engaging and informative, as if you're giving a tour. This will help you feel more confident during the interview and showcase your interpersonal skills.
✨Network Like a Pro
Think about how you can leverage local community connections to generate enquiries. Be prepared to discuss your networking strategies and how you plan to raise the profile of the home. This shows that you're proactive and ready to hit the ground running.
