Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive sales and occupancy in a prestigious care home through marketing and community networking.
- Company: Barchester is a leading care provider in the UK, known for exceptional quality care.
- Benefits: Enjoy a competitive salary, commission structure, discounts, and wellbeing support.
- Why this job: Join a supportive team and make a real impact in residents' lives while developing your career.
- Qualifications: Sales experience preferred; data analysis skills and a full UK driving licence required.
- Other info: Opportunity for career progression in a respected and empowering environment.
The predicted salary is between 28800 - 43200 £ per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have proven sales and marketing experience preferably in healthcare but not essential Have the ability to analyse data on Salesforce or similar CRM application Be self-motivated and target driven Have interpersonal and professional qualities Confident user of Microsoft Office (Excel/Powerpoint) Full UK driving licence. NEED TO DO: Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Familiarise yourself with Barchester's values and mission. Understanding their commitment to exceptional quality care will help you align your approach during interviews and discussions, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network within the local community before applying. Attend local events or engage with community groups related to healthcare. This will not only give you insights into the local market but also demonstrate your proactive approach to potential employers.
✨Tip Number 3
Brush up on your Salesforce or CRM skills. Being able to discuss your experience with data analysis and how it can improve sales performance will set you apart from other candidates who may not have this knowledge.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully increased occupancy or improved sales in previous roles. Having concrete examples ready will help you illustrate your capabilities and make a strong impression during the interview.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales and marketing experience, especially in healthcare if you have it. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer relationships and your understanding of the care home sector. Mention specific examples of how you've successfully increased occupancy or improved sales in previous roles.
Showcase Your Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've effectively engaged with clients or customers, as this is crucial for the role.
Highlight Your Networking Experience: Discuss any experience you have in networking within local communities. This could include events you've attended or initiatives you've led to raise awareness and generate enquiries.
How to prepare for a job interview at Barchester Healthcare
✨Research Barchester
Before the interview, take some time to learn about Barchester and their values. Understanding their commitment to exceptional quality care will help you align your answers with their mission and demonstrate your genuine interest in the role.
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales and marketing experiences, especially those relevant to healthcare. Use specific examples to illustrate how you've successfully increased occupancy or improved conversion rates in past roles.
✨Prepare for Role-Playing Scenarios
Since the role involves engaging with potential residents and their families, be ready for role-playing scenarios during the interview. Practising how you would handle enquiries or conduct tours can showcase your interpersonal skills and confidence.
✨Highlight Your Community Engagement Skills
Networking is key for this position, so think of ways you've successfully engaged with local communities in the past. Be ready to share ideas on how you could raise the profile of the home and generate enquiries through community involvement.