Customer Relationship Manager

Overview Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Responsibilities Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

Need To Have Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence

Need To Do Represent Barchester and our state of the art home in a friendly and professional manner
Responsible for all sales activity for the home
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
Engage with residents and relatives to understand their experience and requirements
Respond to sales enquiries
Actively generate leads and identify local marketing opportunities
Maintain a contacts database

Rewards & Benefits Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

Job Details Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Hospitals and Health Care

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