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- Tasks: Drive sales and occupancy by managing enquiries and networking within the community.
- Company: Join Barchester, a leading care provider with a focus on exceptional quality care.
- Benefits: Attractive salary, commission structure, retail discounts, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your career in a supportive team.
- Qualifications: Sales and marketing experience preferred; self-motivated and confident communicator.
- Other info: Great opportunities for career progression in a respected and empowering environment.
The predicted salary is between 36000 - 60000 £ per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.
Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE:
- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
RESPONSIBILITIES:
- Managing enquiries to improve the conversion rates and achieve occupancy targets
- Excellent communication skills
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:
- Proven sales and marketing experience preferably in healthcare but not essential
- Ability to analyse data on Salesforce or similar CRM application
- Self-motivated and target driven
- Interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/Powerpoint)
- Full UK driving licence
NEED TO DO:
- Represent Barchester and our state of the art home in a friendly and professional manner
- Responsible for all sales activity for the home
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Engage with residents and relatives to understand their experience and requirements
- Respond to sales enquiries
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Get to know the company inside out! Research Barchester's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you can meet potential colleagues or clients. Building relationships in person can really set you apart from other candidates.
✨Tip Number 3
Practice your pitch! Be ready to talk about your sales experience and how it relates to the role. Highlight your successes and be prepared to discuss how you can help increase occupancy at the care home.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking events, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make their decisions.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Manager role. Highlight your sales and marketing experience, especially if it relates to healthcare. We want to see how your skills can help us increase occupancy and improve our service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Barchester and how you can contribute to our team. Be sure to mention any relevant experience and your understanding of the care home environment.
Show Off Your Communication Skills: As a Customer Relationship Manager, communication is key! In your application, demonstrate your excellent communication skills. Whether it's through your writing style or examples of past interactions, we want to see how you connect with others.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team at Barchester!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Stuff
Before the interview, make sure you understand Barchester's values and their approach to care. Familiarise yourself with their services and recent news. This will help you demonstrate your genuine interest in the company and how you can contribute to their mission.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences that highlight your sales and marketing successes. Think about how you’ve improved conversion rates or generated leads in previous roles. Be ready to discuss these in detail, as they’ll want to see how you can apply those skills at Barchester.
✨Engage with the Community
Since networking is key for this role, think of ways you could engage with the local community. Bring ideas to the interview about how you would raise the profile of the care home and generate enquiries. This shows initiative and a proactive mindset.
✨Be Personable and Professional
As a Customer Relationship Manager, your interpersonal skills are crucial. Practice being friendly yet professional in your responses. Remember, they’re looking for someone who can connect with potential residents and their families, so let your personality shine through while maintaining professionalism.
