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- Tasks: Drive sales and occupancy by managing enquiries and networking with the local community.
- Company: Join Barchester, a leading care provider known for exceptional quality care.
- Benefits: Attractive salary, commission structure, retail discounts, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your career in a supportive team.
- Qualifications: Sales and marketing experience preferred; data analysis skills are a plus.
- Other info: Empowering environment with great opportunities for career progression.
The predicted salary is between 36000 - 60000 £ per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.
Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE:
- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
RESPONSIBILITIES:
- Managing enquiries to improve the conversion rates and achieve occupancy targets
- Excellent communication skills
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:
- Have proven sales and marketing experience preferably in healthcare but not essential
- Have the ability to analyse data on Salesforce or similar CRM application
- Be self-motivated and target driven
- Have interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/Powerpoint)
- Full UK driving licence
NEED TO DO:
- Represent Barchester and our state of the art home in a friendly and professional manner
- Responsible for all sales activity for the home
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Engage with residents and relatives to understand their experience and requirements
- Respond to sales enquiries
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager in Croydon employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Croydon
✨Tip Number 1
Get to know the company inside out! Research Barchester's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you can meet potential colleagues or clients. Building relationships in the community can give you a leg up when it comes to generating enquiries.
✨Tip Number 3
Practice your pitch! Be ready to talk about your sales experience and how it relates to the role. Role-playing with a friend can help you feel more confident when discussing your skills during interviews.
✨Tip Number 4
Don’t forget to follow up! After any interview or networking event, send a quick thank-you email. It shows professionalism and keeps you on their radar, which is key in a competitive job market.
We think you need these skills to ace Customer Relationship Manager in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Manager role. Highlight your sales and marketing experience, especially if it relates to healthcare. We want to see how your skills can help us increase occupancy and improve our community presence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Barchester and how you can contribute to our exceptional care home team. Be sure to mention any relevant achievements that demonstrate your ability to drive sales.
Showcase Your Communication Skills: As a Customer Relationship Manager, excellent communication is key. In your application, make sure to showcase your interpersonal skills and how you've successfully engaged with clients or communities in the past. We love seeing examples of how you’ve built relationships!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Barchester!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Stuff
Before the interview, make sure you understand Barchester's values and the role of a Customer Relationship Manager. Familiarise yourself with their care home services and think about how your sales experience can contribute to increasing occupancy.
✨Showcase Your Communication Skills
As this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled enquiries or built relationships in previous roles, as these will demonstrate your interpersonal skills.
✨Be Data Savvy
Since the job involves analysing data on Salesforce or similar CRM applications, brush up on your data analysis skills. Be ready to discuss how you've used data to drive sales or improve marketing performance in past positions.
✨Network Like a Pro
Think about local community connections you can leverage. During the interview, mention any networking strategies you've used before and how you plan to raise the profile of the care home within the community to generate enquiries.
