At a Glance
- Tasks: Support the management team in running a high-quality care home and enhance customer experience.
- Company: Barchester Healthcare, a top-rated employer in the UK healthcare sector.
- Benefits: Earn bonuses, enjoy discounts, and access free counselling and legal services.
- Other info: Great career progression opportunities in a rewarding environment.
- Why this job: Join a supportive team and make a real difference in residents' lives.
- Qualifications: Experience in customer service and HR administration; strong IT skills required.
The predicted salary is between 30000 - 40000 € per year.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
- Promote a warm and welcoming environment for residents, staff and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
- Experience in a customer facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritise
- Proficient user of Microsoft - specifically Word, Excel and Outlook
- CIPD qualification would be beneficial
REWARDS AND BENEFITS
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Care Quality Administrator employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer, renowned for its commitment to employee well-being and professional growth. With a supportive work culture that values contributions, employees enjoy a range of benefits including a rewarding excellence bonus, extensive discounts, and access to medical specialists. Located in a community-focused environment, this role offers the chance to make a meaningful impact while advancing your administrative career in a respected healthcare setting.
StudySmarter Expert Advice🤫
We think this is how you could land Care Quality Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Barchester. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by researching Barchester's values and recent achievements. Show us that you’re not just another candidate but someone who genuinely cares about their mission and community.
✨Tip Number 3
Practice your communication skills! As a Care Quality Administrator, you'll need to convey information clearly and positively. Role-play with a friend or family member to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Care Quality Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Care Quality Administrator role. Highlight your experience in customer-facing roles and HR administration, as these are key for us. Use specific examples that showcase your attention to detail and organisational skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about working with Barchester Healthcare and how you can contribute to creating a warm and welcoming environment. Keep it professional but let your personality show through!
Show Off Your IT Skills:Since strong IT skills are a must-have, don’t forget to mention your proficiency in Microsoft Word, Excel, and Outlook. If you have any relevant certifications or experiences, make sure to include those too – we love seeing candidates who are tech-savvy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need to complete your application smoothly!
How to prepare for a job interview at Barchester Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Quality Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as managing customer experience and supporting HR functions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents, families, and staff, be prepared to discuss your previous customer-facing experiences. Think of specific examples where you've gone above and beyond to create a positive impression or resolve an issue. This will highlight your ability to promote a warm and welcoming environment.
✨Demonstrate Your Organisational Skills
As an Administrator, strong organisational skills are crucial. Be ready to talk about how you manage your time and prioritise tasks effectively. You could mention tools or methods you use to stay organised, especially when juggling multiple responsibilities like payroll preparation and recruitment.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows that you're not only interested in the role but also in how you can grow within the organisation, which aligns with Barchester's values.
