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- Tasks: Join our team as a Care Home Administrator, supporting management and enhancing customer experience.
- Company: Barchester Healthcare is a top-rated employer in the UK, dedicated to quality care and employee respect.
- Benefits: Enjoy bonuses, referral rewards, discounts, and access to medical specialists and legal services.
- Why this job: This role offers growth opportunities in a supportive environment with a focus on community engagement.
- Qualifications: Experience in customer service and HR administration is essential; strong IT skills are a must.
- Other info: Be part of a respected team that values your contributions and promotes career development.
The predicted salary is between 28800 - 43200 £ per year.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.
You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
Promote a warm and welcoming environment for residents, staff and visitors
Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
Drive the occupancy and reputation of the Care Home as part of a community engagement team
Support resident and family feedback with a focus on customer care
Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
Payroll preparation for home based staff
Provide advice and guidance to employees on queries using the HR tools and resources available
Ensure that all personal files are stored securely
Attend meetings and produce accurate notes and minutes where required
Ensure all rotas are complete
Manage safe contents, petty cash, and resident fund accounts
Update ad-hoc training, supervisions, and appraisals on staff records
Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
Experience in a customer facing role
Previous involvement in HR administration and recruitment
High level of attention to detail and the ability to prioritise
Proficient user of Microsoft- specifically Word, Excel and Outlook
CIPD qualification would be beneficial
REWARDS AND BENEFITS
Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
Access to a wide range of retail and leisure discounts at big brands and supermarkets
Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
Confidential and free access to counselling and legal services
Tax code review service, where we will check that you are on the right code and paying the right level of tax
Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
#TJ
4400
Care Home Administrator employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Home Administrator
✨Tip Number 1
Familiarize yourself with the specific responsibilities of a Care Home Administrator. Understanding the nuances of customer experience management, HR processes, and payroll will help you stand out during the interview.
✨Tip Number 2
Highlight your experience in customer-facing roles. Be prepared to share examples of how you've successfully managed inquiries or improved customer satisfaction in previous positions.
✨Tip Number 3
Showcase your IT skills, especially with Microsoft Word, Excel, and Outlook. Consider preparing a brief demonstration of how you use these tools effectively in your daily tasks.
✨Tip Number 4
Research Barchester Healthcare's values and community engagement initiatives. Being able to discuss how you align with their mission can make a strong impression during your conversation.
We think you need these skills to ace Care Home Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description provided by Barchester Healthcare. Make sure you understand the key responsibilities and required skills, such as experience in HR administration and customer-facing roles.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the role of Care Home Administrator. Emphasize your proficiency in Microsoft Office, attention to detail, and any previous experience in recruitment or payroll.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples from your past experiences that demonstrate your ability to manage customer experience and support a team effectively.
Highlight Soft Skills: In your application, make sure to emphasize your soft skills, such as communication, organization, and leadership abilities. These are crucial for creating a positive environment and guiding junior team members.
How to prepare for a job interview at Barchester Healthcare
✨Show Your Customer Service Skills
Since the role involves managing customer experience, be prepared to discuss your previous experiences in customer-facing roles. Highlight specific examples where you successfully handled inquiries or resolved issues, showcasing your ability to create a warm and welcoming environment.
✨Demonstrate HR Knowledge
Given the importance of HR administration and recruitment in this position, brush up on your knowledge of HR processes. Be ready to talk about your experience with recruitment, onboarding, and employee support, and how you can contribute to the team's success.
✨Highlight Your Organizational Skills
This role requires excellent organization and attention to detail. Prepare to discuss how you prioritize tasks and manage multiple responsibilities effectively. You might want to share specific tools or methods you use to stay organized in a busy work environment.
✨Be Ready to Discuss IT Proficiency
As a proficient user of Microsoft Office, especially Word, Excel, and Outlook, be prepared to demonstrate your skills. You could mention any relevant projects where you utilized these tools to improve efficiency or manage data effectively.
