At a Glance
- Tasks: Redefine customer experience and enhance resident well-being in a supportive environment.
- Company: Barchester, a leader in high-quality, person-centred care services.
- Benefits: Competitive salary, annual bonus, pension scheme, company car, and laptop.
- Other info: Dynamic role with travel opportunities and a focus on personal growth.
- Why this job: Make a real difference in people's lives while driving positive change.
- Qualifications: Project management skills, strong communication, and a background in customer experience design.
The predicted salary is between 22000 - 27000 £ per year.
As a Customer Experience Manager at Barchester, you'll redefine how we put our customers first so that each and every one can benefit from our high-quality, person-centred service. We'll look to you to design, drive and oversee the resident experience, looking at how the living experience can deliver enhanced resident well-being all to drive our reputation and occupancy levels.
A big part of this will be working with teams across our organisation to understand what's important to residents and how we cater for individual needs, ensuring we give colleagues the tools to deliver. Day-to-day, you could be identifying areas for improvement with our Director of Customer Experience and Marketing, working closely with Operations, the dementia team, the regulation team, or collaborating with our Learning and Development team to specify training requirements. All of your projects will support our business ambitions and that means you'll be able to prioritise short term wins and long-term propositions, work within an agreed budget and understand their commercial impacts.
Above all, as a Customer Experience Manager, you'll be committed to delivering and embedding first-class initiatives that truly make a difference to our customers. Although this is an office-based role, you will be expected to travel and spend significant time helping priority homes along with the Divisional Support team and Operations.
You'll need project management skills and a real understanding of excellent communication skills and a desire to drive change to join us as Customer Experience Manager. It's also desirable that you have a background in customer experience design and implementation paired with strong analytical skills. You'll be able to show us that, even under pressure, you're organised, self-motivated and creative with an unwavering focus on quality. We're looking for someone who knows how to connect with a variety of people and deliver engaging presentations, both internally and externally. Given the regular travel involved, a full UK driving licence is also required.
As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include:
- Annual bonus
- Contribution pension scheme
- Company Car
- Laptop
Customer Experience Manager in Cardiff employer: Barchester Healthcare
Barchester is an exceptional employer that prioritises the well-being of both its residents and employees, fostering a collaborative work culture where your contributions directly enhance the quality of care provided. With a strong focus on employee growth, you will have access to comprehensive training and development opportunities, alongside a competitive rewards package that includes an annual bonus and company car. Working in this role not only allows you to make a meaningful impact on residents' lives but also positions you within a supportive environment that values innovation and excellence.
