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- Tasks: Drive sales and marketing to boost occupancy in a prestigious care home.
- Company: Join Barchester, an industry-leading care provider with exceptional quality ratings.
- Benefits: Attractive salary, competitive commission, retail discounts, and wellbeing support.
- Other info: Supportive environment with great progression opportunities.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Sales and marketing experience preferred; data analysis skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.
Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
- Have proven sales and marketing experience preferably in healthcare but not essential
- Have the ability to analyse data on Salesforce or similar CRM application
- Have interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/Powerpoint)
- Full UK driving licence
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager (CRM) in Cambridge employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager (CRM) in Cambridge
✨Tip Number 1
Get to know the company inside out! Research Barchester's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you can meet people connected to Barchester. Building relationships can lead to valuable insights and potential referrals.
✨Tip Number 3
Practice your pitch! Be ready to talk about your sales experience and how it relates to increasing occupancy. Highlight your interpersonal skills and how you can connect with potential residents and their families.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Barchester family.
We think you need these skills to ace Customer Relationship Manager (CRM) in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Relationship Manager role. Highlight any sales and marketing experience, especially in healthcare, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working with Barchester and how you can contribute to increasing occupancy at our care home.
Show Off Your Data Skills: Since we love data-driven decisions, mention any experience you have with Salesforce or similar CRM applications. Let us know how you’ve used data to improve sales or marketing performance in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Stuff
Before the interview, make sure you understand Barchester's values and what makes their care homes stand out. Familiarise yourself with their approach to customer care and how they maintain high occupancy rates. This will show that you're genuinely interested in the role and can align with their mission.
✨Showcase Your Sales Skills
Prepare specific examples of your past sales successes, especially if you've worked in healthcare or similar fields. Be ready to discuss how you’ve used data analysis tools like Salesforce to drive results. Highlighting your ability to generate leads and convert enquiries will demonstrate your fit for the Customer Relationship Manager role.
✨Practice Your People Skills
As a CRM, you'll be interacting with potential residents and their families. Practice your communication skills by role-playing common scenarios, such as giving tours or handling objections. Being personable and approachable is key, so let your natural charm shine through during the interview.
✨Ask Smart Questions
Prepare thoughtful questions about Barchester’s marketing strategies and community engagement efforts. This not only shows your interest but also gives you insight into how you can contribute to their goals. Asking about opportunities for professional development can also highlight your ambition and desire to grow within the company.