At a Glance
- Tasks: Boost the reputation of care homes and connect with prospective residents.
- Company: Barchester, a leading provider of quality care in a supportive environment.
- Benefits: Competitive salary, uncapped commission, mobile phone, laptop, and free training.
- Other info: Work from home with travel; join a warm and empowering team.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Sales and marketing experience, excellent communication skills, and a creative mindset.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. It'll be your responsibility to support teams across 3-4 homes in our Central Division to grow their occupancy with a focus on private occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.
Day-to-day, you could be strengthening the home's web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We'll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and you'll oversee these homes in putting together a programme of events and activities targeted at these groups.
You'll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquiries and community engagement. As a Customer Relationship Manager, you'll help connect us with residents who need quality care and support, making a real difference to their lives.
You'll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It's also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets ideally but not essentially with experience in the care and health industry.
As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team. We're looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you'll have excellent communication and interpersonal skills too.
This role requires you to work from home with regular travel, so it's essential that you have a willingness to travel and full driving licence.
As well as a competitive salary, we can offer you impressive benefits, including uncapped commission, a mobile phone, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation that's renowned for its warm and supportive environment. If you'd like to use your organisational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.
Remote Customer Relationship Manager - Central Division in Bournemouth employer: Barchester Healthcare
Barchester is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where your contributions truly matter. As a Customer Relationship Manager, you'll enjoy a competitive salary alongside uncapped commission, comprehensive training, and ample opportunities for career advancement within a large organisation known for its commitment to quality care. With the flexibility of remote work and regular travel, you can make a meaningful impact in local communities while developing your professional skills in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Relationship Manager - Central Division in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the care and health industry, attend local events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Showcase your skills! Create a personal website or portfolio that highlights your achievements in sales and marketing. This is your chance to shine and demonstrate how you can boost occupancy and improve customer satisfaction.
✨Tip Number 3
Prepare for interviews by researching Barchester's homes and their community engagement efforts. Bring ideas to the table on how you can enhance their reputation and connect with residents. We love seeing candidates who are proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a difference in the lives of residents.
We think you need these skills to ace Remote Customer Relationship Manager - Central Division in Bournemouth
Some tips for your application 🫡
Show Your Passion for Care:When writing your application, let us see your passion for quality care shine through. Share any personal experiences or motivations that drive you to work in this field, as it’ll resonate with our values and mission.
Highlight Relevant Experience:Make sure to showcase your impressive track record in sales and marketing, especially if you've worked in multi-site environments. We want to know how your past experiences can help us grow occupancy and improve our homes' reputations.
Be Personable and Empathetic:Since you'll be dealing with customers on an emotional journey, it's crucial to convey your excellent communication and interpersonal skills. Use your application to demonstrate how you connect with people and understand their needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Barchester Healthcare
✨Know the Company Inside Out
Before your interview, make sure you research Barchester thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Sales and Marketing Skills
Prepare examples from your past experiences that highlight your success in sales and marketing. Be ready to discuss how you've managed enquiries and developed marketing strategies, especially in multi-site environments. This will demonstrate your capability to excel in the Customer Relationship Manager role.
✨Emphasise Empathy and Communication
Given the emotional nature of the care industry, be prepared to discuss how you've handled sensitive situations in the past. Share stories that showcase your interpersonal skills and ability to connect with customers on a personal level, as this is crucial for building trust.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges faced by the homes in the Central Division, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
