At a Glance
- Tasks: Boost the reputation of care homes and connect with residents needing quality support.
- Company: Barchester, a leading provider of quality care with a supportive culture.
- Benefits: Competitive salary, car allowance, uncapped commission, and free training.
- Other info: Work from home with travel opportunities and a chance to impact local communities.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Sales and marketing experience, excellent communication skills, and a driving licence.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. It'll be your responsibility to support teams across care homes in our South Division to grow their occupancy with a focus on private occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.
Day-to-day, you could be strengthening the home's web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We'll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and you'll oversee these homes in putting together a programme of events and activities targeted at these groups.
You'll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquiries and community engagement. As a Customer Relationship Manager, you'll help connect us with residents who need quality care and support, making a real difference to their lives.
You'll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It's also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets ideally but not essentially with experience in the care and health industry.
As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team. We're looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you'll have excellent communication and interpersonal skills too.
This role requires you to work from home with regular travel, so it's essential that you have a willingness to travel and full driving licence.
As well as a competitive salary, we can offer you impressive benefits, including a car allowance, uncapped commission scheme, mobile phone, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation that's renowned for its warm and supportive environment.
If you'd like to use your organisational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.
Remote Customer Relationship Manager - South of England in Belfast employer: Barchester Healthcare
Barchester is an exceptional employer, offering a supportive and warm work environment that prioritises employee growth and development. As a Customer Relationship Manager, you'll enjoy a competitive salary alongside a generous rewards package, including a car allowance and uncapped commission scheme, all while making a meaningful impact in the lives of residents across the South of England. With opportunities for career advancement in a large organisation, Barchester is committed to fostering a culture where your skills and contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Relationship Manager - South of England in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the care and health industry, attend local events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Showcase your skills! Create a personal website or portfolio that highlights your achievements in sales and marketing. This is a great way to demonstrate your creativity and make a lasting impression on hiring managers.
✨Tip Number 3
Prepare for interviews by researching Barchester's values and recent initiatives. Tailor your responses to show how your experience aligns with their mission of providing quality care and support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in the lives of residents.
We think you need these skills to ace Remote Customer Relationship Manager - South of England in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relationship Manager role. Highlight your sales and marketing experience, especially in multi-site environments, and show how you can boost our homes' reputations.
Showcase Your Communication Skills:Since this role is all about connecting with people, emphasise your excellent communication and interpersonal skills. Share examples of how you've successfully managed enquiries or built relationships in previous roles.
Demonstrate Your Empathy:We’re looking for someone who understands the emotional journey of our customers. Include anecdotes that showcase your ability to empathise with clients, especially in challenging situations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Barchester Healthcare
✨Know the Company Inside Out
Before your interview, make sure you research Barchester thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Sales and Marketing Skills
Prepare examples from your past experiences that highlight your success in sales and marketing. Be ready to discuss how you've managed enquiries and improved customer satisfaction in previous roles, especially in multi-site environments.
✨Demonstrate Empathy and Communication Skills
Since this role involves working with customers who may be going through tough times, practice articulating your empathetic approach. Think of scenarios where you've had to communicate sensitively and how you handled those situations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can fit into their team.
