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- Tasks: Join our team as a Care Home Administrator, supporting management and enhancing customer experience.
- Company: Barchester Healthcare is a top-rated employer dedicated to quality care and employee respect.
- Benefits: Enjoy bonuses, referral rewards, discounts, and access to medical specialists and legal services.
- Why this job: This role offers growth opportunities in a supportive environment with a focus on community engagement.
- Qualifications: Experience in customer service and HR, plus strong IT skills are essential for this position.
- Other info: Be part of a recognized company that values your contributions and promotes career development.
The predicted salary is between 28800 - 43200 £ per year.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.
You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
Promote a warm and welcoming environment for residents, staff and visitors
Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
Drive the occupancy and reputation of the Care Home as part of a community engagement team
Support resident and family feedback with a focus on customer care
Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
Payroll preparation for home based staff
Provide advice and guidance to employees on queries using the HR tools and resources available
Ensure that all personal files are stored securely
Attend meetings and produce accurate notes and minutes where required
Ensure all rotas are complete
Manage safe contents, petty cash, and resident fund accounts
Update ad-hoc training, supervisions, and appraisals on staff records
Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
Experience in a customer facing role
Previous involvement in HR administration and recruitment
High level of attention to detail and the ability to prioritise
Proficient user of Microsoft- specifically Word, Excel and Outlook
CIPD qualification would be beneficial
REWARDS AND BENEFITS
Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
Access to a wide range of retail and leisure discounts at big brands and supermarkets
Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
Confidential and free access to counselling and legal services
Tax code review service, where we will check that you are on the right code and paying the right level of tax
Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
#TJ
7766
5432
Care Home Administrator employer: Barchester Healthcare Ltd
Contact Detail:
Barchester Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Home Administrator
✨Tip Number 1
Familiarize yourself with the specific responsibilities of a Care Home Administrator. Understanding the nuances of customer experience management, HR processes, and payroll will help you stand out during the interview.
✨Tip Number 2
Showcase your communication skills by practicing how to present a warm and welcoming environment. Think about examples from your past experiences where you successfully managed inquiries or improved customer satisfaction.
✨Tip Number 3
Highlight your proficiency in Microsoft Office, especially Excel and Word. Be prepared to discuss how you've used these tools in previous roles to manage data or streamline administrative tasks.
✨Tip Number 4
If you have a CIPD qualification or relevant HR experience, make sure to emphasize this during your discussions. It shows your commitment to professional development and understanding of HR practices.
We think you need these skills to ace Care Home Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, HR administration, and recruitment. Emphasize your proficiency in Microsoft Word, Excel, and Outlook, as well as any CIPD qualifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your ability to create a positive environment. Mention specific examples of how you've managed customer experiences or supported teams in previous positions.
Highlight Attention to Detail: In your application, provide examples that demonstrate your high level of attention to detail and organizational skills. This could include managing schedules, preparing payroll, or maintaining accurate records.
Showcase Communication Skills: Since the role involves interacting with residents, families, and staff, emphasize your communication skills. Include instances where you successfully guided others or resolved queries effectively.
How to prepare for a job interview at Barchester Healthcare Ltd
✨Show Your Customer Service Skills
Since the role involves managing customer experience, be prepared to discuss your previous experiences in customer-facing roles. Highlight specific examples where you successfully handled inquiries or resolved issues.
✨Demonstrate HR Knowledge
Given the importance of HR administration and recruitment in this position, brush up on your HR knowledge. Be ready to talk about your experience with recruitment processes and how you've supported staff development in the past.
✨Highlight Your Organizational Skills
This role requires excellent organization and attention to detail. Prepare to share examples of how you've managed multiple tasks or projects simultaneously, ensuring everything runs smoothly.
✨Be Familiar with Microsoft Tools
As a proficient user of Microsoft Word, Excel, and Outlook is essential, make sure you can discuss your experience with these tools. Consider mentioning any specific projects where you utilized these applications effectively.
