At a Glance
- Tasks: Manage customer experience, HR, recruitment, payroll, and finance for the care home.
- Company: Barchester Healthcare is dedicated to providing high-quality care in a supportive environment.
- Benefits: Earn up to £500 for a Good or Outstanding CQC inspection and access retail discounts.
- Other info: CIPD qualification is beneficial for this role.
- Why this job: Join a management team that values customer care and community engagement.
- Qualifications: Experience in customer-facing roles and HR administration; proficiency in Microsoft Office required.
The predicted salary is between 25000 - 30000 £ per year.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You’ll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
- Promote a warm and welcoming environment for residents, staff and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
- Experience in a customer facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritise
- Proficient user of Microsoft- specifically Word, Excel and Outlook
- CIPD qualification would be beneficial
REWARDS AND BENEFITS
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
Care Home Administrator in Woking employer: Barchester Healthcare Homes Limited
Barchester Healthcare offers a rewarding excellence bonus of up to £500 for outstanding inspections. Located in a community-focused environment, the team prioritises high-quality care and employee support. Enjoy unlimited access to retail discounts and counselling services.
Contact Details:
Barchester Healthcare Homes Limited Recruitment Team
