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- Tasks: Drive occupancy by managing enquiries and networking within the community.
- Company: Join Barchester, a leader in first-class care homes.
- Benefits: Competitive salary, commission, company car or allowance, and wellbeing support.
- Other info: Supportive team environment with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your sales skills.
- Qualifications: Sales experience preferred; data analysis and communication skills are key.
The predicted salary is between 35000 - 45000 £ per year.
Competitive salary + Commission plus Company Car or Car Allowance. Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.
Rewards Package
- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
Responsibilities
- Managing enquiries to improve the conversion rates and achieve occupancy targets
- Excellent communication skills
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
Need To Have
- Have proven sales and marketing experience preferably in healthcare but not essential
- Have the ability to analyse data on Salesforce or similar CRM application
- Be self-motivated and target driven
- Have interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/Powerpoint)
- Full UK driving licence
Need To Do
- Represent Barchester and our state of the art home in a friendly and professional manner
- Responsible for all sales activity for the home
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Engage with residents and relatives to understand their experience and requirements
- Respond to sales enquiries
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Regional Customer Relationship Manager employer: Barchester Healthcare Homes Limited
Contact Detail:
Barchester Healthcare Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Relationship Manager
✨Tip Number 1
Get to know the company inside out! Research Barchester and understand their values, mission, and the specific care homes in your region. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you can meet potential clients and other professionals in the healthcare sector. Building relationships is key to increasing occupancy and generating enquiries.
✨Tip Number 3
Practice your pitch! Whether it’s over the phone or during tours, make sure you can confidently communicate the benefits of Barchester's care homes. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Tip Number 4
Don’t forget to follow up! After meetings or tours, send a quick thank-you note or email to keep the conversation going. This shows your commitment and helps you stay top-of-mind for potential residents and their families.
We think you need these skills to ace Regional Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Regional Customer Relationship Manager role. Highlight your sales achievements and any relevant experience in healthcare to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to increasing occupancy at our care homes. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since excellent communication is key for this position, make sure your application is clear and concise. Use professional language but don’t be afraid to show a bit of your friendly side – we love that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right people quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Barchester Healthcare Homes Limited
✨Know Your Stuff
Before the interview, make sure you understand Barchester's values and the specifics of the Regional Customer Relationship Manager role. Familiarise yourself with their care homes and think about how your sales experience can directly contribute to increasing occupancy.
✨Showcase Your Sales Skills
Prepare examples from your past experiences that highlight your sales achievements, especially in healthcare if possible. Be ready to discuss how you've improved conversion rates or generated leads in previous roles, as this will demonstrate your capability to meet their targets.
✨Engage and Connect
During the interview, focus on building rapport with your interviewers. Use your excellent communication skills to engage them in conversation, and don’t hesitate to ask insightful questions about the team and the company culture. This shows you're genuinely interested in being part of their community.
✨Data-Driven Mindset
Since the role involves analysing data on Salesforce or similar CRM applications, be prepared to discuss your experience with data analysis. Bring up specific instances where you've used data to drive sales decisions or improve marketing performance, as this will highlight your analytical skills.