At a Glance
- Tasks: Lead care homes, ensuring high standards and supporting teams across Central England.
- Company: Barchester, a leader in care home services with a commitment to quality.
- Benefits: Generous car allowance, 25 days leave, pension contributions, and retail discounts.
- Other info: Dynamic role requiring travel, offering excellent career growth and support.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Registered Nurse or equivalent experience, with strong operational leadership in care settings.
The predicted salary is between 50000 - 60000 £ per year.
As a Care Home Operations Manager at Barchester, you will travel across and support your patch of Central England to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our residents' needs are met. You will help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You will be committed to getting our teams to the very best clinical standards through learning and development programmes. This is a permanent position which requires regular travel and overnight stays.
In return for your dedication, we are offering an impressive rewards and benefits package, including:
- £7,500 annual car allowance
- All mileage and expenses paid
- 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days*
- Up to 8% employers pension contribution
- Unlimited access to our generous refer a friend scheme, earning up to £1000* per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence
- Confidential and free access to counselling and legal services
Required experience and qualifications:
- Passionate about providing high-quality care and improving the lives of residents
- Registered Nurse (RN) qualification or equivalent professional experience
- Significant experience in a senior operational/leadership role in a care home setting
- Turnaround home management experience
- Significant experience in managing budgets, financial planning, and cost control
- Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations
- Strong track record of improving care quality and driving operational efficiencies
- Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH
- Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting
- Full UK driving licence, with the ability to travel regularly and stay away from home
Role and responsibilities:
- Take on General Manager responsibilities and become a CQC Registered Manager if needed
- Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements
- With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders
- Manage all sales enquiries and proactively promote the home in the local community
- Build a culture of robust performance management
- Oversee staff recruitment, training, motivation, communication, supervision, and appraisal
- Build close and trusting relationships with residents and their loved ones
You must be prepared to travel long distances with regular periods of time away from home. As you'll be working within our homes, you'll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours.
Care Home Operations Manager - Central in Malvern employer: Barchester Healthcare Homes Limited
Barchester is an exceptional employer, offering a supportive and dynamic work environment for Care Home Operations Managers in Central England. With a strong commitment to employee development, generous benefits including a £7,500 car allowance and extensive leave options, and a culture that prioritises high-quality care, Barchester empowers its leaders to make a meaningful impact in the lives of residents while enjoying a fulfilling career path.
Contact Details:
Barchester Healthcare Homes Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Home Operations Manager - Central in Malvern
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission of delivering high-quality care. Show them you're not just a fit on paper, but also in spirit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your leadership style and how you've improved care quality in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Care Home Operations Manager - Central in Malvern
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Care Home Operations Manager role. Highlight your leadership experience, especially in care settings, and any specific achievements that demonstrate your ability to improve care quality and operational efficiency.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about providing high-quality care. Share specific examples of how you've led teams or managed budgets in previous roles, and don’t forget to mention your understanding of CQC guidelines!
Showcase Your Qualifications:Since a Registered Nurse qualification or equivalent experience is key, make sure to clearly state this in your application. If you have additional certifications or training relevant to care management, include those too!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Barchester Healthcare Homes Limited
✨Know Your Stuff
Make sure you’re well-versed in the CQC guidelines and other regulations relevant to care homes. Brush up on your knowledge of operational management and turnaround strategies, as these will likely come up during the interview.
✨Show Your Leadership Skills
Prepare examples that showcase your leadership experience, especially in managing teams and improving care quality. Think about specific situations where you’ve motivated staff or implemented successful training programmes.
✨Be Ready to Discuss Challenges
Expect questions about how you would handle complaints or incidents in a care home setting. Have a few scenarios in mind where you turned a challenging situation into a positive outcome, demonstrating your problem-solving skills.
✨Demonstrate Your Passion
Let your passion for high-quality care shine through. Share personal anecdotes or experiences that highlight your commitment to improving residents' lives and how you plan to inspire your teams to achieve the same.
