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- Tasks: Drive sales and occupancy in a prestigious care home through innovative marketing and community networking.
- Company: Join Barchester, an industry-leading care provider with exceptional quality ratings.
- Benefits: Attractive salary, competitive commission, retail discounts, and wellbeing support.
- Other info: Empowering workplace with excellent progression opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Sales and marketing experience preferred; data analysis skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.
Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE:
- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
RESPONSIBILITIES:
- Managing enquiries to improve the conversion rates and achieve occupancy targets
- Excellent communication skills
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:
- Proven sales and marketing experience preferably in healthcare but not essential
- Ability to analyse data on Salesforce or similar CRM application
- Self-motivated and target driven
- Interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/Powerpoint)
- Full UK driving licence
NEED TO DO:
- Represent Barchester and our state of the art home in a friendly and professional manner
- Responsible for all sales activity for the home
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Engage with residents and relatives to understand their experience and requirements
- Respond to sales enquiries
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Barchester is dedicated to ensuring that our teams are respected and their contributions valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager in Kent employer: Barchester Healthcare Homes Limited
Contact Detail:
Barchester Healthcare Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Kent
✨Tip Number 1
Network like a pro! Get out there and connect with local businesses, community groups, and even potential clients. The more people you know, the better your chances of landing that Customer Relationship Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with someone from Barchester, highlight your sales and marketing experience. Share specific examples of how you've driven occupancy or improved conversion rates in the past.
✨Tip Number 3
Be proactive! Don’t just wait for opportunities to come to you. Reach out to Barchester directly through our website, express your interest, and ask about any upcoming roles. It shows initiative and enthusiasm!
✨Tip Number 4
Prepare for those interviews! Research Barchester’s values and their approach to care. Be ready to discuss how you can contribute to their mission of providing exceptional quality care while driving sales.
We think you need these skills to ace Customer Relationship Manager in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Relationship Manager role. Highlight any sales and marketing experience, especially in healthcare, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our mission at Barchester. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use professional language but don’t be afraid to let your enthusiasm for the position show!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Barchester Healthcare Homes Limited
✨Know Your Stuff
Before the interview, make sure you research Barchester and their care home values. Understand their approach to customer care and how they maintain high occupancy rates. This will show your genuine interest in the role and help you align your answers with their mission.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully driven sales or improved conversion rates. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Engage with the Community
Since networking is key for this role, think of ways you've previously engaged with local communities or built relationships. Be ready to discuss how you would approach this at Barchester, as it demonstrates your proactive attitude and understanding of the role's responsibilities.
✨Be Data Savvy
Familiarise yourself with Salesforce or similar CRM applications. Be prepared to discuss how you’ve used data to inform your sales strategies in the past. Showing that you can analyse data effectively will highlight your ability to drive performance and meet occupancy targets.