At a Glance
- Tasks: Drive sales and occupancy by managing enquiries and networking in the community.
- Company: Join Barchester, a leading care provider with a focus on exceptional quality care.
- Benefits: Attractive salary, competitive commission, discounts, and wellbeing support.
- Other info: Opportunity for growth in a dynamic and rewarding environment.
- Why this job: Make a real difference in people's lives while developing your career in a supportive team.
- Qualifications: Sales experience preferred; self-motivated and confident communicator.
The predicted salary is between 30000 - 40000 € per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE
- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
RESPONSIBILITIES
- Managing enquiries to improve the conversion rates and achieve occupancy targets
- Excellent communication skills
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
NEED TO HAVE
- Proven sales and marketing experience preferably in healthcare but not essential
- Ability to analyse data on Salesforce or similar CRM application
- Self-motivated and target driven
- Interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/PowerPoint)
- Full UK driving licence
NEED TO DO
- Represent Barchester and our state of the art home in a friendly and professional manner
- Responsible for all sales activity for the home
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Engage with residents and relatives to understand their experience and requirements
- Respond to sales enquiries
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Customer Relationship Manager in Guildford employer: Barchester Healthcare Homes Limited
Barchester is an exceptional employer, offering a competitive salary and commission structure alongside a supportive work culture that prioritises employee wellbeing and development. As a Customer Relationship Manager, you will thrive in a dynamic environment where your contributions directly impact the success of a first-class care home, all while enjoying access to a range of retail discounts and professional growth opportunities within a leading care provider in the UK.
Contact Detail:
Barchester Healthcare Homes Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager in Guildford
✨Tip Number 1
Get to know the company inside out! Research Barchester's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you can meet people connected to Barchester. Building relationships can lead to valuable insights and potential referrals.
✨Tip Number 3
Practice your pitch! Be ready to talk about your sales experience and how it relates to increasing occupancy. Highlight your achievements and how you can contribute to Barchester's success.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it's a networking event or an interview, send a quick thank-you note. It shows professionalism and keeps you on their radar.
We think you need these skills to ace Customer Relationship Manager in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Relationship Manager role. Highlight your sales and marketing experience, especially if it’s in healthcare. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our team. Be sure to mention any relevant achievements that demonstrate your ability to drive occupancy.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and engaging, and don’t hesitate to showcase your interpersonal skills through examples.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Barchester Healthcare Homes Limited
✨Know Your Stuff
Before the interview, make sure you understand Barchester's values and what makes their care homes stand out. Familiarise yourself with their services and recent achievements in the industry. This will show your genuine interest and help you connect your experience to their mission.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully driven sales or improved occupancy in previous roles. Use metrics to back up your claims, like percentage increases in conversion rates or successful marketing campaigns. This will demonstrate your ability to deliver results.
✨Engage with the Community
Think about ways you've networked in the past to generate leads or raise awareness for a brand. Be ready to discuss how you would approach local community engagement for Barchester. This shows that you're proactive and understand the importance of building relationships.
✨Be Ready for Role-Play
You might be asked to role-play a scenario where you handle an enquiry or give a tour of the home. Practice this beforehand! Think about how you'd make potential residents feel welcome and informed. This is your chance to shine and show off your interpersonal skills.
