At a Glance
- Tasks: Drive sales and occupancy in a prestigious care home through innovative marketing and community networking.
- Company: Join Barchester, an industry-leading care provider with a focus on exceptional quality care.
- Benefits: Attractive salary, competitive commission, retail discounts, wellbeing support, and career development opportunities.
- Other info: Be part of a respected team that values your contributions and offers progression.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Sales and marketing experience preferred; data analysis skills and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE:
- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
RESPONSIBILITIES:
- Managing enquiries to improve the conversion rates and achieve occupancy targets
- Excellent communication skills
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:
- Proven sales and marketing experience preferably in healthcare but not essential
- Ability to analyse data on Salesforce or similar CRM application
- Self-motivated and target driven
- Interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/PowerPoint)
- Full UK driving licence
NEED TO DO:
- Represent Barchester and our state of the art home in a friendly and professional manner
- Responsible for all sales activity for the home
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Engage with residents and relatives to understand their experience and requirements
- Respond to sales enquiries
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager in Bracknell employer: Barchester Healthcare Homes Limited
Barchester is an exceptional employer, offering a competitive salary and commission structure alongside a supportive work culture that prioritises employee wellbeing and development. As a leading care provider, we foster a collaborative environment where you can thrive, engage with the local community, and contribute to delivering outstanding care. Join us to be part of a dedicated team that values your contributions and provides ample opportunities for career progression in a prestigious care home setting.
Contact Details:
Barchester Healthcare Homes Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager in Bracknell
✨Tip Number 1
Get to know the company inside out! Research Barchester's values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for their work.
✨Tip Number 2
Network like a pro! Attend local events or join online groups related to healthcare and sales. The more people you meet, the better your chances of hearing about opportunities and making valuable connections.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to increasing occupancy at Barchester. A confident and clear presentation can make all the difference in landing that role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Customer Relationship Manager in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Relationship Manager role. Highlight your sales and marketing experience, especially if it relates to healthcare. We want to see how your skills can help us increase occupancy and improve our care home’s profile.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Barchester and how you can contribute to our team. Be sure to mention any relevant achievements that demonstrate your ability to drive sales and engage with the community.
Show Off Your Communication Skills:As a Customer Relationship Manager, excellent communication is key. In your application, showcase your interpersonal skills and provide examples of how you've successfully managed enquiries or built relationships in the past. We love seeing real-life examples!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our fantastic team at Barchester!
How to prepare for a job interview at Barchester Healthcare Homes Limited
✨Know Your Stuff
Before the interview, make sure you understand Barchester's values and what makes their care homes stand out. Familiarise yourself with their services and recent achievements. This will help you demonstrate your genuine interest in the role and how you can contribute to their success.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences that highlight your sales and marketing successes. Think about how you've improved conversion rates or generated leads in previous roles. Be ready to discuss these examples in detail, as they’ll show your potential to drive occupancy at Barchester.
✨Engage with the Community
Since networking is key for this role, think of ways you can connect with the local community. Bring ideas to the interview on how you would raise the profile of the home and generate enquiries. This shows initiative and a proactive approach, which Barchester will appreciate.
✨Be Personable and Professional
As a Customer Relationship Manager, your interpersonal skills are crucial. Practice being friendly yet professional in your responses. Show that you can engage with potential residents and their families, making them feel welcome and informed. This will reflect well on your ability to represent Barchester effectively.
