Ops Data Support Specialist in Cardiff

Ops Data Support Specialist

Join to apply for the Ops Data Support Specialist role at BARBRI.

Company Overview

BARBRI is the recognised global leader in legal ed‑tech. BARBRI provides a suite of technology‑driven products and solutions serving students, professionals, law schools and law firms throughout the legal lifecycle, empowering every step of the legal education journey.

Job Summary

As the Operations Support Specialist you will be responsible for overseeing and optimising data, systems and software utilised by the Operations and Learning teams, and their functionalities, requirements and processes. This role requires strong data manipulation and analytical skills and attention to detail. The role will also include driving the ongoing development of content and features for BARBRI’s learning management systems. You will be a key member of the Operations team and will establish a very close working relationship with the Learning & Business Systems and Development teams

You will work closely with the other Operations Support Specialists/Analysts, Student Services Manager, Course Delivery Manager and Revenue Operations Specialists/Analysts to deliver excellent customer experience in the relevant regions and to support revenue through growth. You will also act as part of the team that connects UK course systems and delivery to the wider global functions.

Experience in technical troubleshooting, data management, content management, reporting, and user training is required.

Priorities for the business

• Driving Execution – Translating strategic priorities into operational reality; aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems.
• Building Partnerships – Identifying opportunities and taking action to build strategic relationships between areas, teams, departments, and organisations to help achieve business goals.
• Leading Change – Identifying and driving organisational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; effecting new approaches to improve results.

Position Responsibilities

Provide daily operational support for the business.

Escalated Queries

• Provide Tier 2 support for all escalated queries related to software and systems utilized by the company (learning management system, Salesforce, Calendly, Zapier, Zoom, Dynamics).
• Follow through on escalated system‑related issues, researching solutions or escalating these to a systems developer to fix if necessary.

Data

• Create, download, upload and manipulate complicated sets of data.
• Analyse data for business purposes.
• Assist in creating and maintaining intuitive real‑time dashboards to track results, diversity and other relevant data.
• Ensure data integrity across all integrated systems and tools.

Salesforce

• Become a super‑user of Salesforce and have the knowledge to create and update all elements of our products/courses and dashboards.
• Payment management/trouble‑shooting between Salesforce and CyberSource.
• Maintain the product/course catalogue, payment schedules and coupon codes within Salesforce, conducting regular audits to ensure accuracy.

Communication

• Keep in close contact with the US Tech, Development Operations and Operations Support teams so that the UK team is aware of and prepared for larger company‑wide processes and updates.
• Fully utilize our project‑management system WRIKE to ensure tasks are properly documented and completed within agreed timeframes.

System Management

• Identify operational deficiencies and areas for process improvement and redesign. Organise and document findings and prepare recommendations.
• Test new applications, products and processes to ensure they meet requirements. Test online content across a range of browsers/operating systems and log any issues for the development team to resolve.
• Drive the future development and enhancement of all digital systems.
• Coordinate with vendors (video/media platforms, shipping/distribution, customer incentive procurement).
• Develop training for support staff on system functionality and best practices; empower them to resolve issues before escalating.
• Create and review user guides for systems for employees and Tech Support.

Course Oversight

• Participate in the ideation of new courses and debriefs to track student and business needs.
• Be a knowledge ambassador for all courses to identify where systems or processes could be more effective.
• Assist the Operations & Learning teams in the creation and delivery of all SQE1, SQE2 and other related products as required.

General Responsibilities

• Act as a role model and ambassador for the Company to enhance BARBRI’s brand awareness and perception.
• Carry out a wide range of activities to ensure the success of the BARBRI global business.
• Attend and contribute to team meetings.
• Track and report project updates to your line manager.

Qualifications And Experience

• A love for data, excellent analytical skills and logical thinker.
• Bias for action, change and maximising current processes.
• Bachelor’s degree or relevant experience in a support role.
• Experience in a similar data‑driven role.
• Experience in CRM (Salesforce preferred).
• Experience with Excel and Microsoft Office software.
• Self‑motivated and capable of working with minimal supervision under tight deadlines.
• Detail oriented with the ability to work efficiently with complex information.
• Strong technical aptitude.
• Motivated and willing to learn new things.
• Professional communication skills.
• Ability to effectively manage and prioritise delegated tasks.

Benefits

• 25 days annual leave + bank holidays.
• Pension contributions.
• Private Health Insurance.
• Employee Assistance Programme.
• Season Ticket Loan.
• Optical care benefits.
• Mobile phone expense reimbursement.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

At Barbri, we believe that investing in our employees leads to mutual success. Join us and be part of a passionate team dedicated to transforming education through innovative technology.

BARBRI is an equal‑opportunity employer and is committed to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Qualified applicants will receive consideration for employment without regard to these protected characteristics.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

E‑Learning Providers