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- Tasks: Coordinate course delivery and manage student inquiries for a leading legal ed-tech company.
- Company: Join BARBRI, the global leader in legal education technology.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Collaborate with a talented team and support international candidates in their professional development.
- Why this job: Make a real impact on students' legal education journey while enhancing your skills.
- Qualifications: 2+ years in customer service or administration; strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview
BARBRI is the recognized global leader in legal ed-tech. BARBRI provides a suite of technology-driven products and solutions serving students, professionals, law schools and law firms throughout the legal lifecycle, empowering every step of the legal education journey.
Job Summary
As the Course Coordinator, you will be responsible for day-to-day course delivery across all BARBRI products and assessments. This will also include the results processing of all course assessments. The Course Coordinator will be a key member of Course Delivery and wider Operations Team and will establish a very close working relationship with the Student Service and Learning Teams to deliver excellent customer service in the relevant regions and to support revenue growth. You will be a part of a talented Operations team and will maintain BARBRI’s relationships with external agents and partners. You will have a background in course administration and results processing and experience of managing course logistics directly to international candidates or their employers seeking to enhance their professional qualifications and practice skills.
Job Responsibilities
- Deliver accurate information to all students and trainers in a timely manner
- Coordinate student scheduling, processing and acknowledging all student requests and amendments
- Manage the online delivery of courses, including pre-course administration, course material updates and production, marking processes (student and trainer), timely response to queries, technical setup, and live session support
- Respond to student and trainer course-related inquiries via phone and email
- Maintain accurate and up-to-date systems and student resources, including manual data entry across platforms such as e-resource scheduler, D2L, Salesforce, and Dynamics
- Monitor course-related expenditure against budget and review future course volumes to ensure profitable delivery
- Manage cost data across all required systems
- Compile data and respond to administrative requests from regulatory bodies
- Produce and distribute course certificates and badges
- Support the Course Delivery Manager and Operations team with additional SQE1 & SQE2 preparation activities as needed
- Track and report project to your line manager
Required Qualifications, Capabilities, and Skills
- 2+ years Customer Service or Administrative experience
- Proficiency using Microsoft Excel
- Strong attention to detail
- Excellent written and verbal communication skills, with the ability to engage professionally with students, faculty, and external stakeholders
- Ability to manage competing priorities, plan effectively, and meet deadlines in a fast-paced environment
- Demonstrated adaptability and ability to work effectively in a changing environment
- Strong problem-solving skills, with the ability to handle inquiries and resolve issues efficiently
- Ability to collaborate effectively across teams and functions
Preferred Qualifications, Capabilities, and Skills
- Undergraduate degree
- Experience with Salesforce and D2L
Course Coordinator - Course Delivery in Cardiff employer: BARBRI
Contact Detail:
BARBRI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Course Coordinator - Course Delivery in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the legal ed-tech space, especially those connected to BARBRI. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research BARBRI’s products and services, and think about how your experience aligns with their mission. We want to see you shine when discussing how you can contribute to course delivery.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed competing priorities or handled course logistics. This will demonstrate that you’re ready to tackle the challenges of the Course Coordinator role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Course Coordinator - Course Delivery in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Course Coordinator role. Highlight your experience in course administration and customer service, and don’t forget to mention any relevant tech skills, especially with tools like Salesforce and D2L.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about legal ed-tech and how your background makes you a perfect fit for BARBRI. Keep it engaging and professional!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Be clear, concise, and professional in your language to impress us right from the start.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at BARBRI
✨Know the Company Inside Out
Before your interview, take some time to research BARBRI and its products. Understand their mission in legal ed-tech and how they empower students throughout their educational journey. This knowledge will help you answer questions more confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Course Coordinator, you'll be interacting with students and trainers regularly. Prepare examples from your past experiences that highlight your customer service skills, especially in handling inquiries and resolving issues. Be ready to discuss how you’ve managed competing priorities and met deadlines in a fast-paced environment.
✨Demonstrate Your Tech Savviness
Since the role involves managing online course delivery and using platforms like Salesforce and D2L, brush up on your technical skills. If you have experience with these tools, be sure to mention it. If not, consider familiarising yourself with them beforehand to show your willingness to learn.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Course Delivery team and how they collaborate with other departments. This not only shows your enthusiasm for the role but also helps you gauge if BARBRI is the right fit for you.