Client Services Adviser in Cardiff

BARBRI is the recognised global leader in legal ed-tech, providing a suite of technology-driven products and solutions that serve students, professionals, law schools, and law firms throughout the legal lifecycle. We focus on flexible learning, centred around new skills, new roles, new disciplines, and new ways of working.

As B2B Client Services Adviser, you will be responsible for supporting client services for all BARBRI Global UK B2B relationships. This includes onboarding and establishing delivery for key B2B clients, including law firms, universities, corporate employers, ALSPs, governments, and public sector organisations. You will be a key member of the Strategic Client Partnerships Team and will establish a close working relationship with BARBRI’s Global Operations Team and the Revenue Operations Team.

Position Responsibilities:

• Support the Strategic Client Partnerships Team in providing excellent client service to maintain BARBRI’s UK B2B revenue streams.
• Help sustain strong relationships with key clients and act as a trusted partner for individuals within these organisations.
• Support the Client Services Manager with the development and ongoing maintenance of an efficient account management and client services provision.
• Ensure course delivery satisfies clients’ needs and maximises client retention through excellent customer service.
• Communicate product change requirements/updates from clients to relevant teams.
• Support the Client Services Manager with scheduled contact with clients to review service delivery performance.
• Ensure client services systems and processes are kept up to date and identify opportunities to streamline and improve processes.
• Identify service delivery procedural improvements and work with the Global Operations Team to resolve issues.

Qualifications and Experience:

• Bachelor’s degree or other relevant education level.
• Min. 1 year of experience in legal education client services management/operations support.
• Understanding of the needs of an undergraduate, postgraduate, and professional legal audience.
• Ability to communicate key messages to customers at a professional level.
• Planning/organising skills to prioritise and plan work activities efficiently.
• Adaptability to changes in the work environment and ability to manage competing demands.
• Problem-solving skills to identify and resolve issues in a timely manner.
• Mathematical ability to calculate figures and amounts.
• Excellent written and verbal communication skills.
• Computer skills including knowledge of Word Processing, Spreadsheet, and presentation software.
• Experience of managing or operating an LMS/CRM/Student Information system is preferred.

Work Environment:

The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit and stand, use hands/fingers to operate equipment, and communicate effectively. The employee must frequently lift and/or move up to 40 pounds.

Location: London or Cardiff (permanent contract). Mandatory two-day office attendance on Tuesdays and Thursdays.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. We do not discriminate based on race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.