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- Tasks: Support client services for BARBRI's B2B relationships and enhance legal education.
- Company: Join BARBRI, the global leader in legal ed-tech, transforming legal education.
- Benefits: Flexible working hours, professional development, and a supportive team environment.
- Why this job: Make a real impact in legal education while building valuable client relationships.
- Qualifications: Experience in client services and a passion for legal education.
- Other info: Dynamic workplace with opportunities for growth and collaboration.
The predicted salary is between 30000 - 40000 £ per year.
BARBRI is the recognised global leader in legal ed-tech, providing a suite of technology-driven products and solutions that serve students, professionals, law schools, and law firms throughout the legal lifecycle. We focus on flexible learning, centred around new skills, new roles, new disciplines, and new ways of working.
As B2B Client Services Adviser, you will be responsible for supporting client services for all BARBRI Global UK B2B relationships. This includes onboarding and establishing delivery for key B2B clients, including law firms, universities, corporate employers, ALSPs, governments, and public sector organisations. You will be a key member of the Strategic Client Partnerships Team and will establish a close working relationship with BARBRI’s Global Operations Team and the Revenue Operations Team.
Position Responsibilities:
- Support the Strategic Client Partnerships Team in providing excellent client service to help maintain BARBRI’s UK B2B revenue streams.
- Help sustain strong relationships with key clients and act as a trusted partner for individuals within these organisations.
- Support the Client Services Manager with the development and ongoing maintenance of an efficient account management and client services provision.
- Service fully all client needs from enrolment to feedback for all BARBRI Global products.
- Ensure course delivery satisfies clients’ needs and maximise client retention through excellent customer service.
- Communicate product change requirements/updates from clients to relevant teams.
- Support the Client Services Manager with scheduled contact with clients to review service delivery performance.
- Ensure client services systems and processes are kept up to date and identify opportunities to streamline and improve processes.
- Identify service delivery procedural improvements and work with the Global Operations Team to resolve issues.
Qualifications and Experience:
- Bachelor’s degree or other relevant education level.
- Minimum 1 year of experience in legal education client services management/operations support.
- Understanding of the needs of an undergraduate, postgraduate, and professional legal audience.
- Excellent written and verbal communication skills.
- Ability to work in cross-functional teams.
- Knowledge of Word Processing, Spreadsheet, and presentation software.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Statement:
We are an equal opportunity employer and welcome applicants from all backgrounds to apply. We do not discriminate based on race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Client Services Adviser employer: BARBRI SQE Prep
Contact Detail:
BARBRI SQE Prep Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Adviser
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal education field and let them know you're on the hunt for a Client Services Adviser role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching BARBRI and its innovative approach to legal education. Understand their products and services so you can discuss how your skills align with their mission. Show them you're not just another candidate, but someone who truly gets what they do!
✨Tip Number 3
Practice your communication skills! As a Client Services Adviser, you'll need to convey key messages effectively. Try mock interviews with friends or use online platforms to refine your pitch and ensure you come across as confident and professional.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the BARBRI team. So, get that application in and let's make it happen!
We think you need these skills to ace Client Services Adviser
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Adviser role. Highlight your experience in client services management and how it aligns with BARBRI's mission of providing innovative legal education.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and professional language in your application. Give examples of how you've effectively communicated with clients or teams in the past.
Demonstrate Problem-Solving Abilities: In your application, share specific instances where you've identified and resolved issues in a timely manner. This will show us that you can handle the challenges that come with supporting B2B relationships.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BARBRI SQE Prep
✨Know Your Stuff
Before the interview, make sure you understand BARBRI's mission and the specifics of the Client Services Adviser role. Familiarise yourself with their products and how they support legal education. This will help you demonstrate your genuine interest and knowledge during the conversation.
✨Showcase Your Experience
Be ready to discuss your previous experience in client services and operations management. Prepare specific examples that highlight your problem-solving skills and ability to build strong relationships with clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the team dynamics, client expectations, and how success is measured in the role. This shows that you're not only interested in the position but also keen on contributing positively to the team and the company.
✨Demonstrate Adaptability
Since the role requires dealing with changes and unexpected events, be prepared to share examples of how you've successfully adapted in previous roles. Highlight your flexibility and willingness to learn, which are crucial for thriving in a dynamic environment like BARBRI.