At a Glance
- Tasks: Deliver exceptional client service and drive renewal opportunities for your clients.
- Company: Join Barbour ABI, a company that values collaboration and innovation.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Other info: Great company culture with professional development and fun social events.
- Why this job: Make a real impact by building strong client relationships and exceeding targets.
- Qualifications: Experience in client services and excellent customer relationship skills required.
The predicted salary is between 22500 - 30000 € per year.
Overview
Join the Client Services Representative role at Barbour ABI. This permanent position focuses on delivering exceptional client service and driving renewal opportunities within a defined portfolio.
Responsibilities
- Provide an unrivalled account management service to your allocated set of clients.
- Understand client needs and map them to the Barbour ABI product portfolio.
- Achieve monthly revenue targets on account renewals.
- Proactively seek growth opportunities within your portfolio of accounts.
- Maintain regular client contact to ensure effective service delivery.
- Conduct regular meetings with clients via Teams to review accounts, secure renewals, and promote additional products.
- Ensure client requests and training requirements are met promptly and to a high standard.
- Provide feedback from clients to the business for continual improvement.
- Log client interactions accurately in the CRM system.
- Understand and communicate regular product updates to clients.
Requirements
- Experience in a similar Client Services / Account Management role.
- Excellent customer service skills with the ability to build strong, lasting client relationships.
- Determination to exceed sales targets and objectives.
- Good objection handling.
- Self-motivated and driven.
- Excellent attention to detail.
- Strong planning, organisation and time management skills.
- Ability to work under pressure to tight deadlines.
- Salary: £26,500 per annum.
- Hybrid working for everyone.
- 3pm finish on a Friday.
- 25 to 30 days holiday; Day off for your birthday; Pension and Life Assurance.
- Great company culture with professional development, training and regular social events.
Our Foundations and Values
At Infopro Digital, we are driven by values such as entrepreneurial spirit, a constant customer focus, diversity, impact, and collaboration. We are committed to equal opportunities and inclusion across recruitment and career development.
Equal Opportunity
We provide equal opportunities to employees and job applicants and do not discriminate. This information may be collected to monitor equal opportunities in hiring, but providing it is optional and does not affect eligibility.
Client Services Representative in Ellesmere Port employer: Barbour ABI
Barbour ABI is an exceptional employer that prioritises a vibrant work culture and employee growth, offering a hybrid working model and a generous holiday allowance, including a day off for your birthday. With a strong focus on professional development and regular social events, employees are encouraged to thrive in their roles while building lasting client relationships. Join us to be part of a diverse team that values collaboration and innovation, all while achieving meaningful results in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Representative in Ellesmere Port
✨Tip Number 1
Get to know the company inside out! Research Barbour ABI and understand their products and services. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the Client Services Representative role. Highlight your customer service skills and any relevant achievements that demonstrate your ability to exceed targets.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Services Representative in Ellesmere Port
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Representative role. Highlight your experience in account management and customer service, and show us how you can deliver exceptional client service that aligns with our values.
Showcase Your Skills:We want to see your excellent customer service skills in action! Use specific examples from your past roles to demonstrate how you've built strong client relationships and exceeded sales targets. This will help us understand how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate attention to detail, so make sure there are no typos or grammatical errors. A well-structured application shows us that you can communicate effectively, which is key for this role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Barbour ABI
✨Know Your Clients
Before the interview, take some time to research Barbour ABI and their client base. Understanding their products and services will help you demonstrate how you can provide exceptional account management and meet client needs effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you built strong relationships or handled objections successfully, as this will resonate well with the role's requirements.
✨Demonstrate Your Sales Drive
Be ready to discuss how you've achieved sales targets in previous roles. Share specific metrics or achievements that showcase your determination to exceed objectives, as this is crucial for the Client Services Representative position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
