At a Glance
- Tasks: Manage client accounts, ensuring excellent service and seeking growth opportunities.
- Company: Join Barbour ABI, a leader in construction intelligence, part of the global Infopro Digital group.
- Benefits: Enjoy hybrid working, early Friday finishes, extra holidays, and a vibrant company culture.
- Other info: Salary starts at £26,500 with an OTE of £13,500.
- Why this job: Be part of a dynamic team that values diversity and offers professional development.
- Qualifications: Experience in account management and strong customer service skills are essential.
The predicted salary is between 26500 - 37000 £ per year.
Barbour ABI is part of Infopro Digital, the B2B group specialising in information and technology, is currently lookingfor a Client Services Account Manager on a permanent contract to strengthen the team at its Barbour ABI business.
Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy.
Join Barbour ABI and get the best of both worlds
Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 18 countries.
This role is responsible for a set of client accounts within a defined territory. This responsibility extends from onboarding new clients through to managing a 360-degree client service schedule, aswell as looking for growth opportunities across Barbour ABI’s portfolio of products. The ultimate objective of managing these accounts is to secure the renewal of services for the client.
Key Accountabilities:
- Provide an unrivalled account management service to your allocated set of clients.
- Understand your clients and match their needs to the Barbour ABI product portfolio.
- Achieve monthly revenue targets on account renewals.
- Proactively seek growth opportunities within your portfolio of accounts.
- Achieve relevant KPI’s
- Effectively manage regular client contact levels to ensure you are serving your accounts effectively.
- Conduct regular meetings with clients on Teams to conduct account reviews, achieve renewals and sell additional products.
- Ensure client requests, requirements, queries and training requirements are met, in a timely manner and always to an excellent standard.
- Provide feedback from clients to the business, so we can continually improve our offering.
- Accurately log your client interactions onto Salesforce.
- Understand and communicate regular product updates to your clients.
- Experience in a similar Client Services / Account Management role
- Excellent customer service skills and the ability building strong and long lasting relationships with clients
- Determined to exceed sales targets and objectives
- Good objection handler
- Self-motivated and determined
- Excellent attention to detail
- Excellent administrative skills
- Strong planning, organisation and time management skills
- Capable of working under pressure to tight deadlines
Salary starts at £26,500 with an OTE of £13,500
Just some of the benefits that await you:
- Hybrid working for everyone
- 3pm finish on a Friday
- 25 to 30 days holiday
- Day off for your birthday
- Purchase extra holidays
- Volunteering days
- Pension and Life Assurance
- Great company culture that offers professional development, training and regular social events
Our Foundations and Values:
At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.
Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.
Who are we?
Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.
Infopro Digital connects professional communities.
Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.
With our solutions, our customers make informed decisions and companies develop their business and sustainable performance.
Are you a passionate professional looking for new opportunities? Don\'t wait any longer and join Infopro Digital\'s community of professionals!
Equal Opportunities
We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.
This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.
#INDPREM
#J-18808-LjbffrClient Services Account Manager in Ellesmere Port employer: Barbour ABI
Barbour ABI, part of the global Infopro Digital group, offers an exceptional work environment for a Client Services Account Manager, combining the agility of a dynamic SME with the robust support of a large multinational. Employees enjoy a hybrid working model, generous holiday allowances, and a vibrant company culture that prioritises professional development and social engagement. With a commitment to diversity and inclusion, Barbour ABI fosters a collaborative atmosphere where every team member can thrive and contribute to meaningful projects in the built environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Account Manager in Ellesmere Port
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Barbour ABI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Barbour ABI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Account Manager in Ellesmere Port
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Barbour ABI:Your cover letter is your chance to shine! Tell us why you want to work at Barbour ABI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Barbour ABI!
How to prepare for a job interview at Barbour ABI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
