At a Glance
- Tasks: Deliver outstanding customer service and support clients through the referencing process.
- Company: Join the UK’s largest tenant referencing and lettings insurance company.
- Benefits: Be part of a supportive team with growth opportunities and a meaningful impact.
- Other info: Dynamic environment with a focus on teamwork and innovation.
- Why this job: Make a difference in people's lives by helping them find their homes.
- Qualifications: Previous customer service experience and a positive, can-do attitude required.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about delivering outstanding customer service and looking for a role where your work genuinely makes a difference? Join the UK’s largest tenant referencing and specialist lettings insurance company. With over 30 years’ experience, we’re the trusted experts for the lettings industry. We provide fast, accurate and reliable tenant references to landlords and letting agents, helping them find the very best tenants for their properties. In the last three years alone, we’ve referenced more than a million tenants! This is an excellent opportunity to be part of a successful, supportive and forward‑thinking Customer Service team.
What will I be doing?
- Build friendly, professional relationships with customers during a key moment in their lives
- Handle inbound calls and emails, answering queries and guiding customers through the referencing process
- Provide clear, accurate information to help customers feel confident and supported
- Work closely with colleagues across the business to ensure a smooth journey for tenants, landlords and letting agents
- Take ownership of each interaction, aiming to deliver a consistently excellent experience
- Every day is different - but your focus will always be on making things easier and better for our customers!
What skills and experience do I need?
- Has previous customer service experience (contact centre, retail, hospitality or similar)
- Loves helping people and takes pride in getting things right
- Brings a positive, 'can‑do' attitude and enjoys working in a fast‑paced environment
- Has strong attention to detail and is comfortable working with processes and systems
- Communicates clearly, confidently and professionally - both over the phone and in writing
If you’re hard‑working, motivated and enjoy solving problems for customers, you’ll thrive here.
Our values – what it’s like to work with us
- Empowerment for growth – We trust you to make decisions, learn, develop and progress in your role
- Innovation pioneers – We welcome ideas to improve our service, processes and customer experience
- Customer centricity – You’ll put customers at the heart of every interaction and outcome
- United as one team – You’ll be part of a friendly, supportive and inclusive team that wins together
- Accountable actions – You’ll take ownership, keep your promises and always aim to do the right thing
Why join us?
Be part of a well‑established market leader with over 30 years of success. Play a meaningful role in helping people move into their homes. Work in a collaborative, supportive team that invests in your growth. If you’re excited by the idea of combining great customer service with real impact, we’d love to hear from you.
Customer Service Executive in Lincoln employer: Barbon Group Ltd.
Join a leading company in the lettings industry that values outstanding customer service and employee growth. With over 30 years of experience, we foster a collaborative and supportive work culture where your contributions make a real difference in helping people find their homes. Enjoy opportunities for personal development and be part of a friendly team that celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Lincoln
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to be part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, try role-playing with a friend or family member. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Be ready to share your customer service stories! Think of specific examples where you made a difference for a customer. This will help you stand out and show how you embody their values of customer centricity.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive in Lincoln
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've helped customers in the past and why you love making a difference in their lives.
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your previous customer service roles and how they align with what we’re looking for at StudySmarter.
Be Clear and Concise:Keep your writing clear and to the point. Use simple language and avoid jargon. We want to see your communication skills, so make sure your application is easy to read and understand!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Barbon Group Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and services. Understanding their mission in the lettings industry will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you’ve excelled in customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your passion for helping people and your ability to thrive in a fast-paced environment.
✨Practice Clear Communication
Since the role involves handling calls and emails, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering questions professionally.
✨Emphasise Teamwork and Collaboration
The company values a united team approach, so be ready to discuss how you’ve worked effectively with others in the past. Share examples of how you’ve collaborated with colleagues to improve customer experiences or streamline processes, highlighting your ability to contribute positively to a supportive team environment.
