At a Glance
- Tasks: Support Relationship Managers and ensure a smooth onboarding journey for customers.
- Company: Join a leading bank focused on customer service and operations.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with plenty of learning opportunities.
- Why this job: Make a real difference in customers' banking experiences every day.
- Qualifications: Front-line banking experience and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a customer-focused Relationship Associate to support our Relationship Managers across personal and business banking. This role is ideal for someone with front-line banking experience who enjoys helping customers, managing documentation and ensuring a smooth onboarding journey. This is not an AML/KYC Analyst or Financial Crime role. It is a customer-service and operations-focused banking position.
The Role
- Supporting Relationship Managers with day-to-day customer needs
- Handling customer enquiries by phone and email
- Managing onboarding for personal and business banking customers
- Collecting and checking documentation
- Following up with customers to ensure all information is complete
- Processing
Relationship Associate Retail & Business Banking in London employer: Barbara Houghton
As a leading employer in the banking sector, we pride ourselves on fostering a collaborative and supportive work environment where our employees can thrive. With a strong focus on customer service, we offer comprehensive training and development opportunities to help you grow your career while making a meaningful impact on our customers' lives. Located in a vibrant area, our workplace promotes a healthy work-life balance and encourages team spirit, making it an excellent place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Associate Retail & Business Banking in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond to assist someone. Be ready to share these stories during your interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Relationship Associate Retail & Business Banking in London
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in previous roles, as this is key for the Relationship Associate position.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Relationship Associate role. We love seeing candidates who take the extra step.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Barbara Houghton
✨Know Your Customer Service Basics
Brush up on your customer service skills, as this role is all about helping customers. Be ready to share examples of how you've handled customer enquiries in the past and what strategies you used to ensure a smooth experience.
✨Familiarise Yourself with Banking Operations
Since you'll be supporting Relationship Managers, it's crucial to understand the basics of personal and business banking operations. Research common onboarding processes and documentation requirements so you can speak confidently about them during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer situations. Think of scenarios where you had to manage documentation or follow up with customers, and be ready to explain your thought process and actions clearly.
✨Show Enthusiasm for Teamwork
This role involves working closely with Relationship Managers, so highlight your ability to collaborate effectively. Share experiences where you’ve successfully worked as part of a team to achieve a common goal, especially in a banking or customer service context.
