At a Glance
- Tasks: Assist customers with debit card queries via IVR in the evenings.
- Company: Join an International Bank known for its commitment to customer service.
- Benefits: Enjoy remote work flexibility with occasional travel to London.
- Other info: Potential for permanent position after 6 months; shifts include evenings and weekends.
- Why this job: Gain valuable banking experience while working in a supportive team environment.
- Qualifications: GCSE or equivalent, with prior banking customer service experience required.
Unfortunately due to the volume of applicants, the client will only interview candidates who have previous banking call centre/ banking customer experience. Our client, an International Bank, is looking for a IVR Banking Call Centre (Evenings) candidate to join their team in London on a FTC 6 months basis with possibility of going permanent. This is working out of office hours 5.00p.m. - 10.00p.m. (including Bank Holidays and weekends 9.00a.m. - 6.00p.m.). This is working remotely with occasional travel to the City. The purpose of the role is to assist with Debit Card related queries through the Interactive Voice Response System (IVR).
Key responsibilities / accountabilities:
- Greet customers professionally.
- Respond to customer inquiries in a timely manner.
- Handle and resolve customer inquiries received via calls routed through IVR related to debit card issues.
- Guide customers through automated processes for card activation, cancellation or reporting lost/stolen cards.
- Provide personalized assistance when needed including verifying customers identity securely.
- Troubleshoot common debit card problems and escalate complex cases to the appropriate department.
- Ensure all customer interactions are documented accurately in the portal.
- Maintain knowledge of IVR system functionalities.
- Follow up on unresolved issues to ensure timely resolution.
- Always adhere to data security and confidentiality standards.
Skills and Experience:
- GCSE, High School diploma or equivalent
- Strong banking customer service and interpersonal skills
- Basic math and computer skills
- Flexibility to work various shifts.
- Prior experience in banking customer support, banking call centre or banking operations
- Proficient in computer skills, including Microsoft Office Suite.
For more information on this role please contact Judith Webb by sending your CV.
IVR Banking Call Centre – Evenings (FTC 6 months) in City of London employer: Barbara Houghton Associates
Join an esteemed International Bank that values its employees and fosters a supportive work culture. With flexible evening shifts and the opportunity for remote work, you can enjoy a healthy work-life balance while developing your banking expertise. The company is committed to employee growth, offering training and advancement opportunities, making it an excellent choice for those seeking a rewarding career in customer service.
Contact Details:
Barbara Houghton Associates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IVR Banking Call Centre – Evenings (FTC 6 months) in City of London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
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Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Barbara Houghton Associates. You never know who might be your next boss or a crucial contact!
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Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Barbara Houghton Associates.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Barbara Houghton Associates. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace IVR Banking Call Centre – Evenings (FTC 6 months) in City of London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Barbara Houghton Associates and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Barbara Houghton Associates how you can be a team player!
How to prepare for a job interview at Barbara Houghton Associates
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Barbara Houghton Associates.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Barbara Houghton Associates's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
