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- Tasks: Assist customers with debit card queries via IVR in the evenings.
- Company: Join an International Bank known for its commitment to customer service.
- Benefits: Enjoy remote work flexibility with occasional travel to London.
- Why this job: Gain valuable banking experience while working in a supportive team environment.
- Qualifications: GCSE or equivalent, with prior banking customer service experience required.
- Other info: Potential for permanent position after 6 months; shifts include evenings and weekends.
Unfortunately due to the volume of applicants, the client will only interview candidates who have previous banking call centre/ banking customer experience. Our client, an International Bank, is looking for a IVR Banking Call Centre (Evenings) candidate to join their team in London on a FTC 6 months basis with possibility of going permanent. This is working out of office hours 5.00p.m. - 10.00p.m. (including Bank Holidays and weekends 9.00a.m. - 6.00p.m.). This is working remotely with occasional travel to the City. The purpose of the role is to assist with Debit Card related queries through the Interactive Voice Response System (IVR).
Key responsibilities / accountabilities:
- Greet customers professionally.
- Respond to customer inquiries in a timely manner.
- Handle and resolve customer inquiries received via calls routed through IVR related to debit card issues.
- Guide customers through automated processes for card activation, cancellation or reporting lost/stolen cards.
- Provide personalized assistance when needed including verifying customers identity securely.
- Troubleshoot common debit card problems and escalate complex cases to the appropriate department.
- Ensure all customer interactions are documented accurately in the portal.
- Maintain knowledge of IVR system functionalities.
- Follow up on unresolved issues to ensure timely resolution.
- Always adhere to data security and confidentiality standards.
Skills and Experience:
- GCSE, High School diploma or equivalent
- Strong banking customer service and interpersonal skills
- Basic math and computer skills
- Flexibility to work various shifts.
- Prior experience in banking customer support, banking call centre or banking operations
- Proficient in computer skills, including Microsoft Office Suite.
For more information on this role please contact Judith Webb by sending your CV.
IVR Banking Call Centre – Evenings (FTC 6 months) employer: Barbara Houghton Associates
Contact Detail:
Barbara Houghton Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IVR Banking Call Centre – Evenings (FTC 6 months)
✨Tip Number 1
Make sure to highlight your previous banking call centre experience in any conversations you have. This role specifically requires candidates with that background, so emphasising your relevant skills and experiences will help you stand out.
✨Tip Number 2
Familiarise yourself with common debit card issues and the IVR system functionalities. Being knowledgeable about these topics will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle specific customer scenarios related to debit cards. This will show your problem-solving skills and ability to provide excellent customer service.
✨Tip Number 4
Since this position involves working evenings and weekends, be ready to discuss your flexibility and availability. Showing that you are willing to adapt to the required schedule can make a positive impression on the hiring team.
We think you need these skills to ace IVR Banking Call Centre – Evenings (FTC 6 months)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your previous banking call centre or customer service experience in your CV and cover letter. Use specific examples that demonstrate your ability to handle debit card-related queries.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills such as customer interaction, problem-solving, and familiarity with IVR systems. This will show the employer that you are a good fit for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the position and how your background makes you an ideal candidate. Mention your flexibility to work evenings and weekends, as this is crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Barbara Houghton Associates
✨Highlight Relevant Experience
Make sure to emphasise your previous banking call centre experience during the interview. Be prepared to discuss specific situations where you successfully handled customer inquiries or resolved issues, as this will demonstrate your suitability for the role.
✨Familiarise Yourself with IVR Systems
Since the role involves working with an Interactive Voice Response System, it’s crucial to understand how these systems operate. Research common IVR functionalities and be ready to explain how you would guide customers through automated processes.
✨Demonstrate Strong Communication Skills
As you'll be greeting customers and responding to their inquiries, showcasing your communication skills is vital. Practice clear and professional responses, and consider how you can convey empathy and understanding in your answers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding debit card issues. Prepare examples of how you've handled similar situations in the past, focusing on your approach to troubleshooting and ensuring customer satisfaction.
