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For Companies At a Glance
- Tasks: Help customers from account opening to closing, manage queries, and maintain records.
- Company: Join a leading banking client focused on customer relations and service excellence.
- Benefits: Enjoy a full-time permanent position with opportunities for growth in a dynamic environment.
- Why this job: Be part of a team that values customer satisfaction and offers a chance to develop banking expertise.
- Qualifications: Fluent in Levantine Arabic with two years of relevant banking experience required.
- Other info: Contact Barbara Houghton with your CV for more details.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Our Banking client is looking for Customer Relations Support to join their team on a full-time permanent basis. Ideal candidate must have either a Retail, Private Banking or Commercial Banking background.\\nResponsibilities include (but not limited to):\\n * To assist in the customers journey from account opening to closing of their accounts.\\n * To advise customers on movement of funds both in and out of the bank.\\n * To assist customers in the completion of payment instructions.\\n * To review customer documentation, carrying out necessary controls to ensure accuracy of static data.\\n * To maintain customer records.\\n * To deal with customer queries.\\n * To keep in regular contact with customers and respond to their needs.\\n * To assist Management in handling various clients in a mature and responsible manner.\\n * To ensure a good knowledge and understanding is acquired of all banking services offered to clients.\\n * To familiarise yourself with all banking forms and clearly understand them, thus enabling you to contact customers/prospective customers.\\n * To comply with Anti-Money Laundering Regulations as set out by the Bank.\\n * To read and understand Marketing Reports written by Management.\\n * To ensure that KYC documentation is completed and updated for customers.\\n * To ensure enhanced due diligence is carried out on customers who are required to.\\n * To report monthly statistics.\\n * To assist the Back office in the verification of payments (CHAPS and SWIFT).\\n * To assist the Back office when needed in their operational needs.\\nExperience and Skills:\\n * Two years relevant Banking experience.\\n * Experience of working in a relationship management role or customer centric role delivering high levels of customer service.\\n * Demonstrable experience of effective management of customer databases.\\nFor more information on this role please contact Barbara Houghton by sending your CV and quoting ref 16846BH
Customer Relations Support - Arabic employer: Barbara Houghton Associates
Contact Detail:
Barbara Houghton Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Support - Arabic
✨Tip Number 1
Make sure to highlight your experience in retail, private, or commercial banking during any conversations you have. This will show that you understand the industry and can relate to the customers' needs.
✨Tip Number 2
Brush up on your knowledge of banking services and regulations, especially Anti-Money Laundering. Being well-versed in these areas will demonstrate your commitment to compliance and customer safety.
✨Tip Number 3
Practice your Levantine Arabic communication skills. Since fluency is a requirement, being able to converse confidently will set you apart from other candidates.
✨Tip Number 4
Familiarize yourself with common customer queries and how to handle them effectively. Showing that you can manage customer relationships with ease will be a big plus in your favor.
We think you need these skills to ace Customer Relations Support - Arabic
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the responsibilities. Highlight your relevant experience in retail, private, or commercial banking that aligns with the role.
Tailor Your CV: Customize your CV to emphasize your customer relations experience and any specific banking knowledge you possess. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your fluency in Levantine Arabic and your passion for customer service. Mention specific examples of how you've successfully managed customer relationships in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is accurate and that your documents reflect professionalism.
How to prepare for a job interview at Barbara Houghton Associates
✨Showcase Your Banking Knowledge
Make sure to brush up on your knowledge of banking services and regulations, especially those related to Anti-Money Laundering. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the role.
✨Highlight Customer Service Experience
Prepare examples from your past experiences that showcase your ability to manage customer relationships effectively. Discuss specific situations where you resolved queries or improved customer satisfaction.
✨Demonstrate Language Proficiency
Since fluency in Levantine Arabic is crucial, be ready to communicate in Arabic during the interview. This will not only show your language skills but also your comfort in dealing with customers in their preferred language.
✨Understand the Customer Journey
Familiarize yourself with the entire customer journey in banking, from account opening to closing. Be prepared to discuss how you would assist customers at each stage and ensure a smooth experience.
