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- Tasks: Support customers from account opening to closing, ensuring a smooth banking journey.
- Company: Join a reputable banking client focused on exceptional customer service.
- Benefits: Enjoy a full-time permanent role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values customer relationships and offers impactful banking services.
- Qualifications: Two years of relevant banking experience and a passion for customer service required.
- Other info: Contact Barbara Houghton with your CV to apply and quote ref 16846BH.
The predicted salary is between 28800 - 43200 £ per year.
Our Banking client is looking for Customer Relations Support to join their team on a full-time permanent basis. Ideal candidate must have either a Retail, Private Banking or Commercial Banking background.
Responsibilities include (but not limited to):
- To assist in the customers journey from account opening to closing of their accounts.
- To advise customers on movement of funds both in and out of the bank.
- To assist customers in the completion of payment instructions.
- To review customer documentation, carrying out necessary controls to ensure accuracy of static data.
- To maintain customer records.
- To deal with customer queries.
- To keep in regular contact with customers and respond to their needs.
- To assist Management in handling various clients in a mature and responsible manner.
- To ensure a good knowledge and understanding is acquired of all banking services offered to clients.
- To familiarise yourself with all banking forms and clearly understand them, thus enabling you to contact customers/prospective customers.
- To comply with Anti-Money Laundering Regulations as set out by the Bank.
- To read and understand Marketing Reports written by Management.
- To ensure that KYC documentation is completed and updated for customers.
- To ensure enhanced due diligence is carried out on customers who are required to.
- To report monthly statistics.
- To assist the Back office in the verification of payments (CHAPS and SWIFT).
- To assist the Back office when needed in their operational needs.
Experience and Skills:
- Two years relevant Banking experience.
- Experience of working in a relationship management role or customer centric role delivering high levels of customer service.
- Demonstrable experience of effective management of customer databases.
For more information on this role please contact Barbara Houghton by sending your CV and quoting ref 16846BH.
Customer Relations Support employer: Barbara Houghton Associates
Contact Detail:
Barbara Houghton Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Support
✨Tip Number 1
Familiarise yourself with the specific banking services offered by our client. Understanding these services will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of Anti-Money Laundering Regulations. Being well-versed in compliance will show that you take the responsibilities of the role seriously and are ready to contribute from day one.
✨Tip Number 3
Prepare to discuss your experience in managing customer databases. Be ready to share specific examples of how you've effectively handled customer information and improved customer relations in your previous roles.
✨Tip Number 4
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can help you feel more confident in addressing customer needs and showcasing your customer service skills during the interview.
We think you need these skills to ace Customer Relations Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant banking experience, especially in customer relations or relationship management roles. Use specific examples to demonstrate your skills in delivering high levels of customer service.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background in retail, private, or commercial banking makes you an ideal candidate for this role.
Showcase Your Skills: Emphasise your experience with customer databases and your ability to manage customer queries effectively. Mention any familiarity with Anti-Money Laundering Regulations and KYC documentation, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is essential in the banking sector.
How to prepare for a job interview at Barbara Houghton Associates
✨Know Your Banking Basics
Make sure you brush up on your knowledge of banking services and regulations, especially Anti-Money Laundering. Being able to discuss these topics confidently will show that you're serious about the role.
✨Demonstrate Customer-Centric Skills
Prepare examples from your past experience where you've successfully managed customer relationships or resolved queries. This will highlight your ability to provide high levels of customer service, which is crucial for this position.
✨Familiarise Yourself with KYC Processes
Understanding Know Your Customer (KYC) documentation and processes is essential. Be ready to explain how you would ensure compliance and accuracy in maintaining customer records.
✨Showcase Your Attention to Detail
Since the role involves reviewing customer documentation and ensuring data accuracy, be prepared to discuss how you maintain attention to detail in your work. Share specific instances where your diligence made a difference.
