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- Tasks: Support customers from account opening to closing, handling queries and maintaining records.
- Company: Join a leading Banking client focused on exceptional customer service.
- Benefits: Enjoy a full-time permanent role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values customer relationships and offers impactful banking services.
- Qualifications: Two years of relevant banking experience and a passion for customer service required.
- Other info: Contact Barbara Houghton with your CV to apply and quote ref 16846BH.
The predicted salary is between 28800 - 43200 £ per year.
Our Banking client is looking for Customer Relations Support to join their team on a full-time permanent basis. Ideal candidate must have either a Retail, Private Banking or Commercial Banking background.
Responsibilities include (but are not limited to):
- To assist in the customers journey from account opening to closing of their accounts.
- To advise customers on movement of funds both in and out of the bank.
- To assist customers in the completion of payment instructions.
- To review customer documentation, carrying out necessary controls to ensure accuracy of static data.
- To maintain customer records.
- To deal with customer queries.
- To keep in regular contact with customers and respond to their needs.
- To assist Management in handling various clients in a mature and responsible manner.
- To ensure a good knowledge and understanding is acquired of all banking services offered to clients.
- To familiarise yourself with all banking forms and clearly understand them, thus enabling you to contact customers/prospective customers.
- To comply with Anti-Money Laundering Regulations as set out by the Bank.
- To read and understand Marketing Reports written by Management.
- To ensure that KYC documentation is completed and updated for customers.
- To ensure enhanced due diligence is carried out on customers who are required to.
- To report monthly statistics.
- To assist the Back office in the verification of payments (CHAPS and SWIFT).
- To assist the Back office when needed in their operational needs.
Experience and Skills:
- Two years relevant Banking experience.
- Experience of working in a relationship management role or customer centric role delivering high levels of customer service.
- Demonstrable experience of effective management of customer databases.
For more information on this role please contact Barbara Houghton by sending your CV and quoting ref 16846BH.
Customer Relations Support employer: Barbara Houghton Associates
Contact Detail:
Barbara Houghton Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Support
✨Tip Number 1
Familiarise yourself with the specific banking services offered by our client. Understanding these services will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of Anti-Money Laundering Regulations. Being well-versed in compliance will show that you take the responsibilities of the role seriously and are ready to contribute from day one.
✨Tip Number 3
Prepare to discuss your experience in managing customer databases. Be ready to share specific examples of how you've effectively handled customer information and improved customer relations in your previous roles.
✨Tip Number 4
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can help you articulate your approach to customer service, which is crucial for this position.
We think you need these skills to ace Customer Relations Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant banking experience, especially in customer relations or management roles. Use specific examples that demonstrate your ability to deliver high levels of customer service.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background in retail, private, or commercial banking makes you an ideal candidate for this role.
Showcase Relevant Skills: Emphasise skills such as attention to detail, communication, and problem-solving in your application. Mention any experience with KYC documentation and compliance with regulations, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your professionalism and attention to detail, which is vital in the banking sector.
How to prepare for a job interview at Barbara Houghton Associates
✨Showcase Your Banking Knowledge
Make sure to brush up on your understanding of banking services and regulations, especially Anti-Money Laundering. Being able to discuss these topics confidently will demonstrate your suitability for the role.
✨Highlight Customer Service Experience
Prepare examples from your past roles where you successfully managed customer relationships or resolved queries. This will show that you have the necessary skills to excel in a customer-centric position.
✨Familiarise Yourself with KYC Processes
Understand the Know Your Customer (KYC) documentation and processes. Being knowledgeable about this will not only impress the interviewers but also show your commitment to compliance and accuracy.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Practising responses to common scenarios can help you articulate your problem-solving skills effectively during the interview.
