At a Glance
- Tasks: Lead our café operation, ensuring exceptional service and a welcoming atmosphere for all guests.
- Company: The Groucho Club, a vibrant hub for creativity and conversation in Soho.
- Benefits: Competitive salary, 30 days holiday, financial wellbeing support, and delicious meals.
- Other info: Enjoy staff parties, tastings, and the chance to work with London's creative community.
- Why this job: Join a dynamic team and create memorable experiences in a lively, artistic environment.
- Qualifications: Previous supervisory experience in hospitality and a passion for outstanding guest service.
About The Groucho Club
The Groucho exists to keep Soho’s artistic, liberal spirit burning bright, and to champion London’s role as a creative powerhouse on the world stage. A joyful, generous and welcoming space for ideas, creative life and the occasional late night.
Born in 1985 as the antidote to the cloistered gentlemen’s clubs of London’s Mayfair, The Groucho Club was founded on a radical idea: that good company is the kind chosen by ideas rather than status, that emerging voices belong in the same room as established ones, and that culture is made through conversation, collision and curiosity.
Forty years on, that belief still drives everything we do. We exist to facilitate the conversations that shape culture now and next, to back the people making it, and to keep Soho generous, welcoming and alive to creative possibility. We host, we don’t serve.
Members and guests are people we know, not names on a list.
Café Supervisor
We're looking for an experienced and personable Café Supervisor to lead our daytime café operation and help create an exceptional experience for our members and guests.
This is a hands-on leadership role where you'll be at the heart of service, supporting the team, maintaining operational standards, and ensuring every guest receives warm, attentive hospitality. You'll work closely with the Bars Manager to oversee the daily running of the café while helping shape and develop our hot beverage offering.
We're looking for someone who thrives in a busy hospitality environment, enjoys leading from the front, and takes pride in delivering consistently high standards. If you're passionate about great coffee, excellent service, and creating welcoming spaces where people love to spend their time, we'd love to hear from you.
What You’ll Be Doing
- Leading the day-to-day café operation and ensuring a smooth, efficient service throughout each shift.
- Delivering a welcoming and memorable experience for members and guests through genuine, attentive hospitality.
- Supporting and motivating the team, creating a positive workplace culture and leading by example.
- Working alongside the Bars Manager to develop and maintain our hot beverage offering.
- Ensuring all drinks and food are served consistently and in line with Groucho standards.
- Coordinating daily staffing, allocating responsibilities, and ensuring the team is set up for success.
- Building strong relationships with regular members and guests, anticipating their needs and preferences.
- Managing stock levels, ordering requirements, and maintaining organised service areas.
- Leading team briefings and communicating key information, menu updates, and daily priorities.
- Coaching, training, and developing team members to continually improve service standards.
- Handling guest feedback and resolving issues professionally and confidently.
- Working collaboratively with the kitchen, floor teams, events teams, and Duty Managers to deliver a seamless guest experience.
- Maintaining high standards of cleanliness, presentation, health and safety, food safety, allergen awareness, and compliance.
What Makes You a Great Fit
- Previous supervisory experience within a café, coffee shop, restaurant, hospitality venue, or members' club.
- A strong passion for hospitality and creating outstanding guest experiences.
- Excellent knowledge of coffee preparation, hot beverages, and daytime food and drink service.
- A confident and supportive leader who enjoys developing and inspiring others.
- Strong organisational skills with the ability to balance service, operational, and people priorities.
- Calm and professional under pressure with excellent problem-solving abilities.
- Outstanding communication skills and a collaborative approach to teamwork.
- High attention to detail and a commitment to maintaining exceptional standards.
- A proactive, positive attitude and the confidence to take ownership of your area.
- Flexibility and enthusiasm to contribute to the continued success of The Groucho Club.
Why You’ll Love It Here
- Competitive salary .
- 30 days holiday inc. bank holidays, pro-rata
- Wagestream to support your financial wellbeing
- Nutritious meals made by our team
- Pension scheme
- Employee Assistance Programme with Hospitality Action
- Refer a Friend Scheme – up to £1000 to share with your friend!
- And all the other things that get us excited such as staff parties, food and cocktail tasting and working alongside London’s best members.
Equal Opportunities
The Groucho Club is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression.
No agency support required, direct candidates only, please.
Cafe Supervisor in London employer: Bar
Northcote is an exceptional employer, offering a vibrant work culture where creativity and innovation thrive. As part of our award-winning Bar Team, you'll enjoy comprehensive training, private healthcare, and opportunities for career advancement in a Michelin-starred environment, all while crafting unique cocktails that elevate our guests' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bar. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bar
Don't be shy about reaching out to Bar directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cafe Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bar and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bar
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
