Receptionist - Lucky Voice Holborn - London

As a Lucky Voice Receptionist, you are the face of our venue and the first point of contact for our guests. You bring organization, high energy, and a genuine passion for delivering unforgettable guest experiences. Highly organized and a natural communicator, you set the tone for the night, manage room bookings seamlessly, and ensure smooth front-of-house operations every shift.,

Key Responsibilities

• Warmly greet and check in guests, managing room allocations and reservations efficiently.
• Handle incoming inquiries, phone bookings, and guest requests with exceptional customer service.
• Communicate effectively with floor, bar, and management teams to ensure seamless guest flow and operations.
• Master a thorough knowledge of venue systems, private room packages, and food/drink offerings.
• Proactively identify and resolve front-of-house challenges to maintain a smooth guest journey.
• Foster a positive, inclusive, and engaging work environment.

Please note: This role requires flexibility and late working hours.

We are currently looking for an experienced, dynamic & driven Receptionist to join our Holborn venue! If you are confident, proactive and passionate about hospitality, people and creating memorable customer experiences, we'd love to hear from you!

Requirements and Qualifications

• You have at least 1 year of receptionist, front-of-house, or high-volume hospitality experience.
• You thrive in a fast-paced, team-oriented environment.
• You have exceptional communication skills, strong attention to detail, and a confident, welcoming manner.
• You bring energy, positivity and a sense of fun to the workplace, making both your team and customers feel welcome and valued.

At Lucky Voice, we are passionate about delivering unforgettable nights out. From private karaoke rooms to expertly crafted cocktails and delicious food, our venues are designed to provide the ultimate social experience. We're on a mission to give people a place to let go and create unforgettable memories, every time - and that includes our team.

What We Offer

• A competitive salary
• Bonus scheme
• 100% Tronc paid directly to you
• Company discounts
• Access to our Employee Assistance Programme
• Private healthcare
• Cycle to work scheme
• Access to Level FT, £12.71 - £15 hourly, with Service Charge it is around £15 per hour.