Shift Manager - Bola Ocho Ltd - The Pool Lounge - London in Loughborough

Friday and Saturday nights are where the magic happens - and we need someone who can run them like a pro. We're on the hunt for a Shift Manager to take charge of our busiest, highest-energy shifts, leading the team across the bar, floor, VIP area and pool lounge, and making sure every single guest has a night to remember. As the senior manager on duty, the room is yours. You'll call the shots, keep the energy high, and turn a packed house into a smooth, profitable, brilliantly-run night out.

Why You'll Love It Here

• Real ownership. You're the senior manager on shift - trusted to make the calls that keep the night running.
• No two nights the same. Fast-paced, high-energy, always something new.
• Direct impact. Shape the guest experience and drive results through smart upselling and great service.
• Backup when you need it. A supportive GM/Ops Manager team has your back on the bigger calls.
• A genuine path forward. This role is a proving ground for future venue leadership.

What You'll Be Doing

• Owning opening and closing procedures, and running bar, floor, VIP and pool lounge operations to a high standard.
• Managing door security alongside our SIA team to keep everyone safe.
• Handling any guest issues calmly and quickly - protecting the vibe, whatever happens.
• Building rotas, allocating duties, and getting the best out of your team on the busiest nights.
• Spotting the moments to upsell and drive revenue - and coaching your team to do the same.
• Keeping cash-ups accurate, stock in check, and shift reports on point.
• Staying on top of licensing conditions, Challenge 25, and Working Time Regulations. Proven experience running a shift in a bar, club or late-night venue.
• A commercial head - you know how to spot an upsell and grow the numbers.
• Confidence managing door security and working with SIA teams.
• Sharp cash handling and stock management skills.
• A natural leader who brings the best out of a team, even at full capacity.
• A real passion for guest experience - you want people to leave buzzing.
• Calm, decisive, and solutions-focused when things get lively.

Your Authority

You'll manage staff, rotas, holidays and on-shift operational decisions - real responsibility, real trust, backed by senior management when you need it. Sound like you? If you thrive on pressure, love a packed room, and want to lead the nights that matter most, we want to hear from you.

Salary: Competitive, based on experience Hours: Friday & Saturday nights (core), with flexibility for extra shifts