At a Glance
- Tasks: Serve delicious food and drinks while creating memorable experiences for guests.
- Company: Join the vibrant team at Bermonds Locke, Tower Bridge in London.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Other info: Be part of a supportive team and grow your skills in hospitality.
- Why this job: Perfect for those who love socialising and making people smile.
- Qualifications: Customer service experience and a friendly attitude are a plus.
The predicted salary is between 22000 - 26000 £ per year.
To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. Primary duties include greeting guests, taking orders, serving food and drinks, and ensuring a positive dining experience. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel.
Service Delivery
- Creating tell-your-mates experiences that makes guests want to keep coming back.
- Welcome guests, direct them to their tables, and ensure a clean and inviting space.
- Present menus, answer questions about dishes and beverages, and accurately record orders.
- Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature.
- Refill drinks, clear used plates, and maintain a clean and organised dining area.
- Process payments, whether by credit card or room charging.
- Use your initiative when dealing with customer complaints or issues with a positive attitude and seek to resolve them.
- Ensure tables are set up appropriately, and the dining area is clean and tidy.
- Relay orders accurately, address any issues with preparation, and coordinate service.
- Actively look for opportunities to grow revenue and identify upselling opportunities.
General Operations & Team Support
- Work flexibly across multiple areas depending on business needs.
- Support events, activations, and lifestyle programming.
- Ensure public areas remain clean, inviting, and on-brand.
- Maintain a positive, supportive, and inclusive team environment.
- Follow all hotel policies, safety procedures, and brand standards.
Other
- Previous experience in a customer-facing role preferred.
- Confidence using IT systems and software (including Microsoft Office).
Skills
- Customer Service: Friendly, attentive, and able to handle a wide range of customer interactions. Natural influencing skills with a knack for managing expectations.
- Communication: Excellent verbal and non-verbal communication skills.
- Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions.
- Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area.
- Multi-tasking: Ability to handle multiple tasks simultaneously while maintaining efficiency.
- Problem-Solving: Able to address customer issues or resolve unexpected situations.
- Teamwork: Collaborate effectively with other servers, kitchen employees, and bar staff.
Bartender / Barista (F&B Assistant) - Bermonds Locke, Tower Bridge - London employer: Bar Staff
First Restaurant Group is an excellent employer for those seeking a vibrant and rewarding career in the hospitality industry. Located in the heart of London, we offer a dynamic work culture that prioritises employee growth through training and development opportunities, alongside competitive benefits such as discounted meals and a company pension. Join us at The Clerk&Well, where your passion for exceptional service will be celebrated and nurtured in a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bartender / Barista (F&B Assistant) - Bermonds Locke, Tower Bridge - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bar Staff. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bar Staff
Don't be shy about reaching out to Bar Staff directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bartender / Barista (F&B Assistant) - Bermonds Locke, Tower Bridge - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bar Staff and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bar Staff
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
