Bar Staff - RM Food London LTD - London

The bar staff is responsible for delivering exceptional customer service by preparing and serving beverages, both alcoholic and non-alcoholic, in a timely and professional manner. This role requires a keen attention to detail, strong interpersonal skills, and a thorough knowledge of drink recipes and mixology techniques. The ideal candidate will be able to create a welcoming atmosphere, maintain a clean and organized bar, and ensure all legal regulations related to alcohol service are followed.

Drink Preparation and Service

• Mix and serve a variety of beverages, including cocktails, mocktails, wines, beers, and spirits.
• Provide recommendations to customers on drink selections based on their preferences.
• Ensure all drinks are prepared according to standard recipes and portion sizes.

Customer Service

• Greet and engage with customers in a friendly and professional manner.
• Take orders accurately and ensure customers are served promptly.
• Address customer inquiries and complaints efficiently, escalating issues to the Bar Manager when necessary.

Bar Maintenance and Cleanliness

• Keep the bar area clean and organized, including washing glassware, cleaning countertops, and maintaining equipment.
• Restock bar supplies such as liquor, mixers, garnishes, and other essentials throughout the shift.
• Conduct regular inventory checks and report shortages or discrepancies to the Bar Manager.

Cash Handling and Transactions

• Handle cash and credit card transactions accurately, ensuring all sales are recorded correctly.
• Balance the cash register at the end of the shift, reporting any discrepancies.

Compliance and Safety

• Adhere to all health and safety regulations, including food safety and sanitation standards.
• Comply with all local laws and regulations regarding the sale of alcohol, including verifying customer age and refusing service to intoxicated patrons.
• Attend regular training sessions on responsible alcohol service, first aid, and emergency procedures.

Team Collaboration

• Work closely with other bar staff, waitstaff, and kitchen staff to ensure efficient service.
• Assist in the training of new bar staff as needed.
• Participate in staff meetings and contribute to the continuous improvement of bar operations.

Requirements

• Previous experience as a bartender or in a similar role is preferred.
• Strong knowledge of mixology, drink recipes, and beverage trends.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment while maintaining high standards of service.
• Basic math skills for handling cash transactions.
• Flexibility to work evenings, weekends, and holidays as needed.

Physical Requirements

• Ability to stand for long periods of time.
• Capable of lifting heavy items, such as cases of liquor or beer kegs, as required.

Additional Skills

• Certification in responsible alcohol service (e.g., TIPS or equivalent) is a plus.
• Passion for the hospitality industry and a positive attitude.