Customer Service Specialist
Date: T11:50:25
Location: Bar Hill, Cambridgeshire, GB, CB23 8
Position Type: Full Time
Application Deadline: T12:22:23.477
Salary Range: £26,000 - £28,000 per annum
Job Summary
Customer Service Specialist - Account Operations Location: Cambridge area
£28,000 per annum
Full-time, Permanent | Early finish every Friday
We're recruiting for a Customer Service Specialist to join a busy team within a fast-paced manufacturing environment. This is a great opportunity for someone with strong customer service, administration and Excel skills who enjoys working with customers and internal teams to manage orders from start to finish.
Key Responsibilities
- Manage the end-to-end customer order process
- Respond to customer queries and provide regular updates
- Process PO changes, returns, repairs and rework orders
- Liaise with Production and Purchasing to resolve shortages and delivery issues
- Maintain accurate customer and order information across SAP/CRM systems
- Prepare quotations and work with customer BOMs and drawings
- Support sales forecasts, job costing, stock takes and audits
What We're Looking For
- Previous customer service, customer support or sales experience
- Excellent Microsoft Excel skills - essential
- Highly organised with strong attention to detail
- Proactive, self-motivated and confident solving problems
- Comfortable working in a fast-paced environment
- Manufacturing experience desirable
- SAP knowledge desirable
- Ability to understand technical drawings desirable
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Customer Service Specialist employer: Bar Hill
Join a dynamic and innovative team in Cambridgeshire as a Mechanical Design Engineer, where you will have the opportunity to take ownership of projects from concept to production. Our collaborative work culture fosters creativity and professional growth, providing hands-on experience with cutting-edge electro-mechanical products. With a commitment to employee development and a supportive environment, we ensure that your contributions are valued and rewarded.
