At a Glance
- Tasks: Schedule and allocate services for care workers, ensuring customer needs are met.
- Company: BaptistCare, a leading purpose-led care organisation with over 110 years of service.
- Benefits: Enjoy salary packaging, wellness programs, employee discounts, and more.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team making a real difference in people's lives every day.
- Qualifications: Strong organisational skills, communication abilities, and a positive attitude required.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy fast-paced, jigsaw puzzle-like challenges where every day brings something new and exciting? If you thrive in dynamic environments and love solving problems on the fly, this could be the perfect role for you. Flexibility and resilience are key qualities we value, as our fast-paced environment often requires swift adjustments and creative problem-solving.
As a Service Scheduler in Home Care, you will schedule and allocate our customer services to care workers with consideration to the customers' individual care needs, by using our care worker attributes and availability. You will work closely with Care Facilitators to develop rosters that meet our customer needs whilst aligning with the BaptistCare Enterprise Agreement, communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services, and maintain data accuracy ensuring customer information and service details are correct including appropriate attributes. This role requires working full-time from 9am-5pm, with one day required in the office.
What you’ll bring
- Excellent organisational and time management skills
- Strong communication abilities, both verbal and written
- Ability to work under pressure and juggle competing priorities
- Familiarity with scheduling software or willingness to learn
- Positive attitude and ability to problem-solve
- Understand and value BaptistCare’s Christian identity
- Previous experience in a service scheduling, administration, or customer service role (desirable)
- Knowledge of Home Care programs and funding (desirable)
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing. We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That’s what we work towards every day - enriching lives through communities of care.
The Employee Benefits are endless when you join BaptistCare! Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your well-being, employee referral program and retail discounts to name a few.
Have more questions? For a confidential discussion, please email mytalent@baptistcare.org.au and one of our Talent Acquisition Partners will be in touch. Agency applications are not accepted at this time. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.
BaptistCare – Inspired by Jesus to champion care for all.
Service Scheduler in Toronto employer: BaptistCare
BaptistCare is an exceptional employer that prioritises employee well-being and growth, offering a supportive work culture where flexibility and resilience are celebrated. As a Service Scheduler in Home Care, you will enjoy comprehensive benefits including salary packaging, wellness programs, and opportunities for professional development, all while contributing to a meaningful mission of enriching lives across Australia.
StudySmarter Expert Advice🤫
We think this is how you could land Service Scheduler in Toronto
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BaptistCare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BaptistCare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Scheduler in Toronto
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BaptistCare:Your cover letter is your chance to shine! Tell us why you want to work at BaptistCare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BaptistCare!
How to prepare for a job interview at BaptistCare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
