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- Tasks: Schedule and allocate customer services to care workers, ensuring individual care needs are met.
- Company: BaptistCare, a leading purpose-led care organisation with over 110 years of service.
- Benefits: Enjoy salary packaging, well-being programs, employee discounts, and more.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real difference in people's lives every day.
- Qualifications: Strong organisational skills, communication abilities, and a positive attitude required.
The predicted salary is between 30000 - 40000 £ per year.
Service Scheduler – Home Care 12 Month Max Term Contract
Do you enjoy fast-paced, jigsaw puzzle-like challenges where every day brings something new and exciting? If you thrive in dynamic environments and love solving problems on the fly, this could be the perfect role for you. Flexibility and resilience are key qualities we value, as our fast-paced environment often requires swift adjustments and creative problem-solving.
About the role
As a Service Scheduler in Home Care, you will schedule and allocate our customer services to care workers with consideration to the customers' individual care needs, by using our care worker attributes and availability. You will work closely with Care Facilitators to develop rosters that meet our customer needs whilst aligning with the BaptistCare Enterprise Agreement, communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services, and maintain data accuracy ensuring customer information and service details are correct including appropriate attributes. This role requires working full-time from 9am-5pm, with one day required in the office.
What you’ll bring
- Excellent organisational and time management skills
- Strong communication abilities, both verbal and written
- Ability to work under pressure and juggle competing priorities
- Familiarity with scheduling software or willingness to learn
- Positive attitude and ability to problem-solve
- Understand and value BaptistCare’s Christian identity
- Previous experience in a service scheduling, administration, or customer service role (desirable)
- Knowledge of Home Care programs and funding (desirable)
About Us
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing. We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
The Employee Benefits are endless when you join BaptistCare! Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your well-being, employee referral program and retail discounts to name a few.
Have more questions? For a confidential discussion, please email mytalent@baptistcare.org.au and one of our Talent Acquisition Partners will be in touch. Agency applications are not accepted at this time. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice. BaptistCare – Inspired by Jesus to champion care for all.
Service Scheduler- Mid & Far North Coast employer: BaptistCare
Contact Detail:
BaptistCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Scheduler- Mid & Far North Coast
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on BaptistCare. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing your organisational skills and problem-solving abilities.
✨Tip Number 3
Show off your flexibility! Be ready to share examples of how you've adapted to changes in previous roles. Highlighting your resilience and ability to juggle competing priorities will resonate well with the fast-paced nature of the Service Scheduler position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Service Scheduler- Mid & Far North Coast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your organisational skills and problem-solving abilities. We want to see how you can fit into our fast-paced environment, so don’t be shy about showcasing relevant experiences!
Show Off Your Communication Skills: Since strong communication is key for this role, use your written application to demonstrate your verbal and written abilities. Keep it clear, concise, and engaging – we love a good read!
Highlight Relevant Experience: If you've got previous experience in service scheduling or customer service, make sure to mention it! We’re keen on seeing how your background aligns with the role, so don’t hold back on those details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at BaptistCare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Scheduler role. Familiarise yourself with the key responsibilities, such as scheduling and allocating services based on customer needs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role involves dynamic challenges, be prepared to discuss specific examples of how you've solved problems in previous jobs. Think of situations where you had to juggle competing priorities or adapt quickly to changes. This will highlight your resilience and flexibility, which are essential qualities for the job.
✨Communicate Clearly and Confidently
Strong communication skills are a must for this position. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions. This will demonstrate your ability to communicate effectively with both customers and colleagues.
✨Emphasise Your Organisational Skills
As a Service Scheduler, you'll need excellent organisational abilities. Be ready to share how you manage your time and keep track of multiple tasks. You might even want to mention any scheduling software you're familiar with or express your willingness to learn new tools, as this shows your adaptability.