At a Glance
- Tasks: Schedule and allocate customer services to care workers, ensuring individual care needs are met.
- Company: BaptistCare, a leading purpose-led care organisation with over 110 years of service.
- Benefits: Salary packaging, well-being programs, employee discounts, and flexible hybrid work options.
- Other info: Enjoy a supportive environment with endless career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in people's lives every day.
- Qualifications: Strong organisational skills, communication abilities, and a positive problem-solving attitude.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy fast-paced, jigsaw puzzle-like challenges where every day brings something new and exciting? If you thrive in dynamic environments and love solving problems on the fly, this could be the perfect role for you. Flexibility and resilience are key qualities we value, as our fast-paced environment often requires swift adjustments and creative problem-solving.
As a Service Scheduler in Home Care, you will schedule and allocate our customer services to care workers with consideration to the customers' individual care needs, by using our care worker attributes and availability. You will work closely with Care Facilitators to develop rosters that meet our customer needs whilst aligning with the BaptistCare Enterprise Agreement, communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services, and maintain data accuracy ensuring customer information and service details are correct including appropriate attributes.
Hybrid role - work one day from the BaptistCare office, 4 days from home (Goulburn, Elderslie, Kellyville, Norwest, Strathfield). Regions covered from South West Sydney, Southern Highlands and Goulburn. Core business hours of 8.30am - 4.30pm.
What you’ll bring
- Excellent organisational and time management skills
- Strong communication abilities, both verbal and written
- Ability to work under pressure and juggle competing priorities
- Familiarity with scheduling software or willingness to learn
- Positive attitude and ability to problem-solve
- Understand and value BaptistCare’s Christian identity
- Previous experience in a service scheduling, administration, or customer service role (desirable)
- Knowledge of Home Care programs and funding (desirable)
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing. We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That’s what we work towards every day - enriching lives through communities of care.
The Employee Benefits are endless when you join BaptistCare! Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your well-being, employee referral program and retail discounts to name a few.
Have more questions? For a confidential discussion, please email mytalent@baptistcare.org.au and one of our Talent Acquisition Partners will be in touch. Agency applications are not accepted at this time. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.
BaptistCare – Inspired by Jesus to champion care for all.
Service Scheduler employer: BaptistCare
BaptistCare is an exceptional employer that fosters a supportive and dynamic work culture, perfect for those who thrive in fast-paced environments. With a strong commitment to employee well-being, we offer extensive benefits including salary packaging, wellness programs, and opportunities for professional growth, all while serving communities across South West Sydney and beyond. Join us in making a meaningful impact in the lives of others, where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Service Scheduler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your organisational skills and problem-solving abilities, as these are key for a Service Scheduler role.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t wait for the closing date. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay flexible and adaptable! The home care environment is dynamic, so be ready to discuss how you've handled changes or challenges in the past. Highlighting your resilience will resonate well with potential employers.
We think you need these skills to ace Service Scheduler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Scheduler role. Highlight your organisational skills and any relevant experience in scheduling or customer service. We want to see how you fit into our dynamic environment!
Show Off Your Communication Skills:Since strong communication is key, use clear and concise language in your application. Whether it’s your cover letter or CV, let us know how you’ve effectively communicated with customers or colleagues in the past.
Demonstrate Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles. This will show us that you’re ready to handle the fast-paced nature of the job.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BaptistCare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Scheduler role. Familiarise yourself with the key responsibilities, such as scheduling and allocating services, and how they align with customer needs. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Problem-Solving Skills
Since this role requires quick thinking and adaptability, prepare examples of how you've successfully solved problems in previous jobs. Think of specific situations where you had to juggle competing priorities or adjust plans on the fly, and be ready to share these during the interview.
✨Communicate Clearly and Confidently
Strong communication is essential for a Service Scheduler. Practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend or family member to boost your confidence and ensure you convey your ideas effectively.
✨Emphasise Your Organisational Skills
Highlight your organisational and time management skills during the interview. Be prepared to discuss any tools or software you've used in the past to manage schedules or data. If you're familiar with scheduling software, mention it; if not, express your willingness to learn and adapt quickly.
