At a Glance
- Tasks: Schedule and allocate customer services to care workers, ensuring individual care needs are met.
- Company: BaptistCare, a leading purpose-led care organisation with over 110 years of service.
- Benefits: Enjoy salary packaging, well-being programs, employee discounts, and more.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real difference in people's lives every day.
- Qualifications: Strong organisational skills, communication abilities, and a positive attitude required.
The predicted salary is between 30000 - 40000 £ per year.
Service Scheduler – Home Care
12 Month Max Term Contract
Do you enjoy fast-paced, jigsaw puzzle-like challenges where every day brings something new and exciting? If you thrive in dynamic environments and love solving problems on the fly, this could be the perfect role for you. Flexibility and resilience are key qualities we value, as our fast-paced environment often requires swift adjustments and creative problem-solving.
About the role
As a Service Scheduler in Home Care, you will schedule and allocate our customer services to care workers with consideration to the customers' individual care needs, by using our care worker attributes and availability. You will work closely with Care Facilitators to develop rosters that meet our customer needs whilst aligning with the BaptistCare Enterprise Agreement, communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services, and maintain data accuracy ensuring customer information and service details are correct including appropriate attributes. This role requires working full-time from 9am-5pm, with one day required in the office.
What you’ll bring
- Excellent organisational and time management skills
- Strong communication abilities, both verbal and written
- Ability to work under pressure and juggle competing priorities
- Familiarity with scheduling software or willingness to learn
- Positive attitude and ability to problem-solve
- Understand and value BaptistCare’s Christian identity
- Previous experience in a service scheduling, administration, or customer service role (desirable)
- Knowledge of Home Care programs and funding (desirable)
About Us
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing. We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That’s what we work towards every day - enriching lives through communities of care. Today, more than 78,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
The Employee Benefits are endless when you join BaptistCare! Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your well-being, employee referral program and retail discounts to name a few.
Have more questions? For a confidential discussion, please email mytalent@baptistcare.org.au and one of our Talent Acquisition Partners will be in touch. Agency applications are not accepted at this time. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice. BaptistCare – Inspired by Jesus to champion care for all.
Service Scheduler- Mid & Far North Coast in Newcastle employer: BaptistCare
BaptistCare is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture where flexibility and resilience are celebrated. With access to generous employee benefits such as salary packaging, wellness programs, and opportunities for professional development, working as a Service Scheduler in the Mid & Far North Coast allows you to make a meaningful impact in the community while enjoying a fulfilling career. Join us in enriching lives through our purpose-led mission and be part of a team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Scheduler- Mid & Far North Coast in Newcastle
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like BaptistCare.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like BaptistCare. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Scheduler- Mid & Far North Coast in Newcastle
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to BaptistCare.
How to prepare for a job interview at BaptistCare
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in BaptistCare's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services BaptistCare offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
