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- Tasks: Schedule and allocate customer services to care workers, ensuring individual needs are met.
- Company: BaptistCare, a leading purpose-led care organisation with over 110 years of service.
- Benefits: Enjoy salary packaging, wellness programs, employee discounts, and more.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real difference in people's lives every day.
- Qualifications: Strong organisational skills, communication abilities, and a positive attitude required.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy fast-paced, jigsaw puzzle-like challenges where every day brings something new and exciting? If you thrive in dynamic environments and love solving problems on the fly, this could be the perfect role for you. Flexibility and resilience are key qualities we value, as our fast-paced environment often requires swift adjustments and creative problem-solving.
As a Service Scheduler in Home Care, you will schedule and allocate our customer services to care workers with consideration to the customers' individual care needs, by using our care worker attributes and availability. You will work closely with Care Facilitators to develop rosters that meet our customer needs whilst aligning with the BaptistCare Enterprise Agreement, communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services, and maintain data accuracy ensuring customer information and service details are correct including appropriate attributes. This role requires working full-time from 9am-5pm, with one day required in the office.
What you’ll bring
- Excellent organisational and time management skills
- Strong communication abilities, both verbal and written
- Ability to work under pressure and juggle competing priorities
- Familiarity with scheduling software or willingness to learn
- Positive attitude and ability to problem-solve
- Understand and value BaptistCare’s Christian identity
- Previous experience in a service scheduling, administration, or customer service role (desirable)
- Knowledge of Home Care programs and funding (desirable)
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing. We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That’s what we work towards every day - enriching lives through communities of care.
The Employee Benefits are endless when you join BaptistCare! Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your well-being, employee referral program and retail discounts to name a few.
Have more questions? For a confidential discussion, please email mytalent@baptistcare.org.au and one of our Talent Acquisition Partners will be in touch. Agency applications are not accepted at this time. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.
BaptistCare – Inspired by Jesus to champion care for all.
Service Scheduler in Newcastle employer: BaptistCare
Contact Detail:
BaptistCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Scheduler in Newcastle
✨Tip Number 1
Get to know the company! Research BaptistCare and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves juggling priorities and making quick decisions, think of examples from your past where you've successfully navigated challenges. Be ready to share these during interviews!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at BaptistCare.
We think you need these skills to ace Service Scheduler in Newcastle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your organisational skills and problem-solving abilities. We want to see how you can thrive in a fast-paced environment, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since strong communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love a polished application!
Highlight Your Flexibility: Flexibility is crucial in our dynamic setting. Share examples of how you've adapted to changing situations in previous roles. This will show us that you can handle the jigsaw puzzle-like challenges we face every day.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join our community at BaptistCare!
How to prepare for a job interview at BaptistCare
✨Know the Role Inside Out
Before your interview, make sure you understand the Service Scheduler role thoroughly. Familiarise yourself with the key responsibilities, such as scheduling and allocating services based on customer needs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational and time management skills, be prepared to share examples from your past experiences. Think of specific situations where you successfully managed competing priorities or solved problems under pressure. This will highlight your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Strong communication is essential for this role, so practice articulating your thoughts clearly. During the interview, listen carefully to questions and respond thoughtfully. You might even want to prepare a few questions of your own to ask about the team dynamics or how they handle scheduling challenges.
✨Embrace Flexibility and Resilience
Given the dynamic nature of the job, it's important to convey your flexibility and resilience. Share examples of how you've adapted to changes or unexpected challenges in previous roles. This will reassure the interviewers that you can handle the jigsaw puzzle-like challenges that come with being a Service Scheduler.